Customer Service Representative

Department: Customer Service

FLSA: Non-Exempt

Employment Type: Seasonal/Temporary (Peak harvest/production season)

Schedule: Full-time (typically 40 hours per week; subject to occasional overtime)

Reports to: Customer Service Supervisor

Prepared: June 2026

Position Overview

The Customer Service Representative is responsible for managing customer accounts and ensuring accurate, timely processing of all orders within a fast‑paced tomato packing operation. This role requires strong communication skills, excellent attention to detail, and the ability to coordinate effectively with production, warehouse, and transportation teams. The ideal candidate thrives in a dynamic agricultural environment and understands the urgency and precision required when working with perishable products.

Key Responsibilities

Order Processing

• Receive, review, and enter customer orders into the company’s ERP or order management system with accuracy within 24 hours of receipt of order.
• Confirm product availability, packaging requirements, and shipping instructions before finalizing orders.
• Ensure all orders meet customer specifications and internal quality standards.
• Monitor order progress and proactively communicate updates or changes.

Logistics & Transportation Coordination

• Schedule and coordinate truck pickups, delivery appointments.
• Communicate with carriers, brokers, and dispatchers to ensure timely and efficient transportation.

Customer Service & Relationship Management

• Serve as the primary point of contact for customers.
• Respond promptly to inquiries regarding product availability, pricing, order status, and delivery schedules.
• Build and maintain strong customer relationships through consistent, professional and timely communication.
• Address customer concerns or quality issues and coordinate internal follow‑up in a timely manner.

Internal Coordination & Support

• Work closely with production, warehouse, and quality assurance teams to align order schedules with packing capacity.
• Communicate daily order priorities and resolve discrepancies between order requirements and inventory.
• Maintain accurate records for traceability, audits, and internal reporting.
• Support continuous improvement efforts related to order accuracy, customer satisfaction, and operational efficiency.

Qualifications

• Requires High School Diploma or GED equivalent.
• Requires 1-3 years of experience in customer service, data entry, administrative support, or logistics coordination. 
• Preferred experience in agricultural or food manufacturing industry. 
• Experience in customer service, order processing, or logistics—preferably in produce, agriculture, or food manufacturing.
• Strong understanding of freight coordination, including LTL, FTL, and refrigerated trucking.
• Proficiency with ERP/order management systems; experience with inventory or logistics software is a plus.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Flexibility to work extended hours or overtime during peak periods. 

Physical Demands & Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up 50 lbs. occasionally (e.g., paperwork, boxes). 
• Exposure to a packing house environment, which may include fluctuating temperatures, moderate noise levels, and agricultural dust.

Role Impact

Customers rely on consistent communication, accurate orders, and dependable delivery. This position ensures that fresh-packed tomatoes move efficiently through the supply chain, supporting customer satisfaction, operational flow, and the company’s reputation for quality.

Disclaimer

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. This description is intended to provide a general overview of the position and its core functions. Management reserves the right to modify, add, or remove duties, including other duties as assigned, as operational needs dictate. This job description does not constitute an employment contract, implied or otherwise, and employment remains "at-will."

Salary : $21 - $25