Sales & Service Supervisor

About the role

If you love being the person everyone turns to when they need an answer, this one is for you. As Team Lead, Sales & Service, you are the go-to for a team of Account Executives. They report to you for the questions, escalations, and order issues that come up all day, and your job is to keep them unblocked, supported, and set up to win.

This is a service-first, customer-centric role. You will spend your time helping AEs with their day-to-day needs, taking on the harder customer situations yourself, and making sure every account gets a fast, helpful response. Less cold selling, more taking great care of customers and the team that serves them.

Why you'll like it here

• A genuinely fun, supportive team that celebrates wins and has each other's backs
• Real ownership: you lead the team and shape how we take care of customers
• Room to grow, with a clear path into senior sales operations leadership
• A customer-centric culture where doing right by people is the whole point
• You spend your day solving problems and helping people, not chasing busywork

What you'll do

• Be the first point of contact for Account Executives on day-to-day questions, order issues, and customer escalations
• Conduct regular one-on-ones with each AE to coach, set goals, remove blockers, and support their growth
• Help AEs with their day-to-day needs so they can stay focused on customers
• Handle complex or high-touch customer situations directly, and resolve problems the AEs cannot close on their own
• Keep the team customer-centric: fast responses, clear communication, and follow-through on every account
• Monitor open orders and the service queue throughout the day; prioritize and reassign work to keep volume moving
• Coach the team on process, systems, and customer communication, and share what good looks like
• Build a positive team culture that keeps great people here and makes new hires excited to join
• Track and share key customer satisfaction and service metrics for the team
• Make sure orders and customer information are entered accurately and follow company process
• Partner with operations, OEM, and carrier contacts to keep customers updated on vehicle status and resolve delivery issues
• Look for ways to improve service workflows and reduce repeat issues that slow the team down

What you bring

• Strong customer service and problem-solving skills; calm and clear under pressure
• People skills to coach, support, and motivate a team, and to run effective one-on-ones
• A customer-centric mindset and a real drive to help others succeed
• Organization and prioritization skills to manage a live queue of orders and escalations
• Clear communicator across all levels of the organization and with customers
• Proficient with Microsoft Office, especially Excel, and comfortable learning order, routing, or dispatching systems
• Safety-centered, positive work ethic; builds an upbeat, supportive team atmosphere

Qualifications

• College degree, or equivalent experience, with 1 to 2 years in customer service, sales, or a team-lead role
• Preference given to transportation, logistics, or finished vehicle logistics experience
• Comfort with technology including Microsoft Office (specifically Excel) and order, routing, or dispatching systems
• A track record of helping peers and handling escalated customer situations with care

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

Health & Wellness

• BCBS PPO Medical with Telehealth
• Delta Dental
• NVA Vision
• Company Paid Life and AD&D
• Supplemental Life
• Dependent Life
• Short-Term Disability
• Employee Assistance Program (EAP)
• New Vehicle Supplier Discounts

Financial Benefits

• 401(k) with Company Match

Work-Life Balance

• PTO Program (Vacation, Sick, Personal, Jury, Bereavement)
• 6 Paid Holidays
• Hybrid Work Options Available for Select Positions