What are the responsibilities and job description for the Security Concierge (STX 4 DIV 3) position at United Protective Services?
Overview
At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.
Job Skills / Requirements
About the Role
We are seeking a professional, personable, and highly observant Security Concierge to serve as the friendly face of security for our client’s credit union branch. This is not a traditional “guard” position – it is a customer-service-first role where your primary mission is to make every member, employee, and visitor feel welcomed, safe, and valued the moment they walk through the door.
Key Responsibilities
- Greet every person entering with a warm, genuine smile and verbal welcome
- Deliver true concierge-level assistance (hold doors, provide directions, etc.)
- Maintain a calm, approachable lobby presence while quietly scanning for anything out of the ordinary
- Monitor CCTV, alarm systems, and access control with sharp attention to detail
- Enforce branch policies (no hats/masks/sunglasses, bag protocol, etc.) politely and professionally
- Respond quickly and calmly to member concerns, medical situations, or emergencies
- Perform discreet interior and perimeter patrols and assist with opening/closing
- Complete accurate daily activity reports and incident documentation
Required Qualifications
- Current Non-Commissioned Security License (Level II or state equivalent) – active and in good standing
- Minimum 2 years of customer-facing security experience (banking, credit union, hospitality, or luxury retail strongly preferred)
- Outstanding soft skills and proven de-escalation ability
- Professional appearance – suit-style uniform provided by company
- Ability to stand/walk for extended periods
Ideal Candidate
- Naturally friendly and outgoing – you remember names and make people feel truly cared for
- Highly observant without ever appearing intimidating
- Service-minded with a hospitality-first approach
- Takes pride in being the reason members feel safe and welcomed every time they visit
What We Offer
- Competitive hourly pay
- Bi-weekly pay via direct deposit
- Medical, Dental, and Vision benefits
- Anniversary bonus pay
- Ongoing paid training and advancement opportunities
If you’re the kind of person who can brighten someone’s day while quietly keeping everything secure, we want you on this post.
Education Requirements (All)
High School Diploma or GED
Certification Requirements (All)
Non-Commission Security License (Level II)
Additional Information / Benefits
Benefits: Medical Insurance, Dental Insurance, Vision Insurance
Salary : $17