The Administrative Receptionist is the first point of contact for residents and visitors calling or visiting the United Presbyterian Home.  The Administrative Receptionist handles a wide variety of situations, many changing daily, and is able to delegate and effectively communicate to Department Directors and other team members.  Effective communication via in-person interaction, phone and email ensures successful completion of duties in this role.

Essential responsibilities in this role include:

• Answering phone calls as they come in, screening and directing calls appropriately
• Greeting residents and visitors as they come into the office
• Receiving payments in person or via mail, receipting and depositing the payments as they arrive
• Take requests for work orders, gathering the appropriate details and effectively communicating those to the Maintenance Team
• Sort and open mail as it is delivered, distributing it to the correct department
• Weekly preparation of “The Periscope” weekly newsletter
• Oversee meal count process, reporting monthly to Administrative Assistant for billing purposes
• Maintain resident records across various systems
• Assist with collection of new resident paperwork and file creation
• Produce and distribute letters, emails and other communications
• Maintain organized filing systems both physical and digital

The ideal candidate will possess the following:

• Related job experience administrative work
• Time management skills with the ability to multi-task and prioritize work
• Attention to detail and organizational skills
• Proficiency with Windows, Microsoft Office (Word, Excel, Outlook), and the internet required.
• Ability to learn new computer programs
• Must be a good listener with a pleasant demeanor
• Ability to communicate effectively with residents, resident families and colleagues
• Experience working with older adults which shows a positive attitude toward aging and older adults with sensitivity to their needs