What are the responsibilities and job description for the Customer Service Representative position at United Petfood Producers USA Inc.?
Job Title: Customer Service Representative
Location: Decatur, AR
Department: Customer Service
Job Type: Full-time
About United Petfood:
United Petfood is a private label producer of high-quality dry & wet pet food, biscuits and snacks. We are a Belgian family business with 25 high-tech pet kitchens in Europe and the US.
Joining us, means joining an international, passionate and driven team with one common goal: a healthy planet filled with healthy pets! But it doesn’t stop there: we truly care about building encouraging, supportive, long-lasting partnerships, both inside as well as outside of our fast-growing family company. By only working with the very best ingredients and most innovative technology available, we ensure a spot in which you can grow, bloom and make thousands of pets happy worldwide!
Job Summary:
Key Responsibilities:
Order Management: Assist customers with order placement, tracking, and returns. Ensure accurate and timely processing of orders.
Import/Export Documentation: Prepare and manage import and export paperwork, including bills of lading, commercial invoices, and customs declarations; Ensure compliance with international trade regulations and customs requirements; Coordinate with freight forwarders and customs brokers to facilitate timely shipments.
Documentation: Record customer interactions and transactions in the customer service database. Maintain detailed and accurate records of customer communications.
Feedback: Gather and report customer feedback to help improve products, services, and customer experience.
Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience.
Policy Adherence: Adhere to company policies and procedures, including data privacy and confidentiality guidelines.
Qualifications:
- High school diploma or equivalent required. Associate's or Bachelor’s degree preferred.
- Previous customer service experience preferred, but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Ability to multitask and manage time effectively
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience or internship in the feed or pet food industry.
- Familiarity with pet food formulation software.
- Knowledge of pet food manufacturing processes and quality control standards.
- Understanding of regulatory requirements related to animal feed.
- Strong interest in ongoing learning and professional development in the field of animal nutrition.
Working Conditions:
- Full-time position. May require occasional evenings and weekends based on business needs.
Equal Opportunity Employer: United Petfood Producers USA Inc. is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $25 - $28