What are the responsibilities and job description for the Customer Service Representative position at Staffmark Group?
Now hiring for a Customer Service Representative
Location: Fayetteville, AR
Pay Rate: $17.00 per hour
Schedule: Monday-Friday, 8:00 am-5:00 pm
Your Next Chapter Starts With "Hello."
Looking for Customer Service Representative jobs in Fayetteville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. In this role, you will build lasting relationships with customers, provide expert guidance on auto, home, renters, and other personal insurance products, and identify opportunities to meet additional insurance needs.
Job Duties
- Assist customers with personal insurance needs, including auto, home, renters, and related coverages.
- Educate clients on coverage options and recommend solutions based on individual needs.
- Maintain knowledge of insurance carriers, products, underwriting guidelines, and eligibility requirements.
- Support existing policyholders by answering questions, processing changes, and identifying retention opportunities.
- Convert inbound inquiries and leads into new insurance business.
- Proactively uncover additional insurance needs through consultative conversations.
- Build long-term client relationships that drive customer loyalty and repeat business.
- Generate referrals and network within the community to develop new business opportunities.
- Work toward sales and retention goals while delivering outstanding customer service.
Education Requirements
- High school diploma or GED required.
- Additional customer service, business, or office training is beneficial.
Experience Requirements
- Strong verbal and written communication skills.
- Ability to provide professional, courteous, and solution-focused customer service.
- Experience using computers, business software, and data entry systems.
- Excellent organizational skills with the ability to manage multiple priorities.
- Commitment to professionalism, accuracy, and customer satisfaction.
- Previous customer service skills
Preferred Qualifications
- Previous customer service, call center, retail, office support, or administrative experience is preferred.
- Experience working with CRM software, order processing systems, or customer databases is beneficial.
- Bilingual communication skills may be considered an asset depending on the position.
- Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.
Physical Capabilities
- Ability to remain seated or stand for extended periods while assisting customers.
- Frequent use of computers, telephones, and standard office equipment.
- Ability to communicate clearly with customers, coworkers, and business partners.
- Ability to perform repetitive keyboard and data entry tasks throughout the workday.
Benefits
- Competitive Weekly Pay
- Comprehensive Benefits including medical, dental, and vision coverage.
- Life Insurance and Disability Insurance for added peace of mind.
- Optional 401(k) Plan to help you prepare for the future.
- Supportive Team Environment focused on professional growth and customer success.
"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate
Good vibes, good pay, good people. Join us - Apply here.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Salary : $17