Salesforce Application Administrator

Position Description

The Salesforce Administrator will be part of a Salesforce Administration Team that supports the ongoing development of our salesforce.com application. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with Senior Salesforce Leads, Salesforce Admins, Salesforce Developers, Testers, functional leaders, organizational units, and subject matter experts to identify develop and deploy new processes including: member applications, site reviews, and quality proceedings as well as other core processes within the organization. The Salesforce Administrator will work with other Salesforce team members to help on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Key Responsibilities

• Serve as a system administrator for the Salesforce.com environment as part of a team
• Handle basic administrative functions including user account maintenance, reports and dashboards, flows and other routine tasks
• Develop and manage rules around process / flow diagrams, validation, fields, advanced formulas, and custom objects
• Work in and deploy from a multi-sandbox environment. Participate and support the creation of test plans, creating test cases, establishing protocols for appropriate environments
• Complete regular internal system audits and prepare for upgrades
• Support Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests
• Work within the organization to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Effectively work with our users, vendors and the application development teams as needed for projects
• Work with Business Analysts to help define and document requirements as needed
• Research and document new Salesforce related technology solutions as needed for projects and enhancements to business needs
  
  

Minimum Requirements

• 2 years of experience working with the Salesforce application required. Candidates with 4 years of experience are strongly preferred.
• Salesforce Administrator Certification (will consider other Salesforce certifications)
  
  

Critical Skills

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity.
• Ability to work in the Lightning UI and understand and build Lightning pages and apps
• Ability to prioritize and handle multiple requests.
• Proven ability to design and implement new processes and facilitate user adoption.
• Understanding of relational databases and data integration tools·
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details,
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment
• Understand all Salesforce security including but not limited to Roles, Profiles, Salesforce Shield, Permission Sets, MFA, etc.
  
  

Additional Skills & Qualifications

• Self-starter with a strong ability to use initiative and work autonomously or as part of a team
• Excellent analytical and time management skills; must have the ability to prioritize.
• High attention to details.
• Strong sense of customer focus, both internal and external.
• Creative and analytical thinker with strong problem-solving skills
• Demonstrates exceptional verbal and written communication skills
• Demonstrated ability to communicate effectively at all levels of the organization
• Understanding of Conga Sign, Conga Solutions, Skuid, Marketing Cloud, Marketing Cloud Data Extension, Copado, or Nonprofit Cloud is a plus.
  
  

Education

• 4-year degree in Business, Computer Science, or equivalent work experience
  
  

Physical Requirements

• General office demands
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent reaching, handling, and fine manipulation for using office equipment, filing, and managing paperwork.
• Manual dexterity sufficient to operate a keyboard, mouse, and other office tools.
• Occasional standing, walking, and bending.
• Ability to lift up to 10-20 pounds occasionally.
• Vision abilities required include close vision for computer work and reading documents.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.