What are the responsibilities and job description for the Help Desk Specialist (Entry Level, Korean Bilingual) position at United Merchant Services?
About Us.
Bluu, Inc. is a technology and payments solutions provider headquartered in Hackensack, New Jersey. Founded in 2008, the company develops and delivers Point-of-Sale (POS) hardware, software, and payment processing services for merchants across restaurants, retail, salons, and dry cleaners. Through its brand bluu™ and in partnership with United Merchant Services, Inc. (UMSI), Bluu operates a nationwide network of resellers and branch offices, serving clients across New Jersey, New York, California, and beyond. The company is committed to innovating the merchant experience through SaaS platforms, data analytics, and integrated payment solutions.
Full Time
Non-Exempt
Location: Hackensack, NJ
Key Responsibilities
- Provide technical support to end users (onsite and remote)
- Install, configure, and troubleshoot Windows PCs, printers, and peripherals
- Manage user accounts in Active Directory (create, modify, disable)
- Support email and collaboration tools such as Microsoft Outlook and Webex
- Perform basic network troubleshooting (IP, DNS, DHCP issues)
- Install and update software applications
- Maintain IT asset inventory (hardware/software)
- Escalate complex issues to senior IT staff when necessary
- Support and troubleshoot cloud-based phone/VoIP system
Required Qualifications
- Basic knowledge of IT systems, networks, and troubleshooting
- Familiarity with Windows operating systems and basic understanding of virtual environments (VMware)
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Good communication and customer service skills
- Ability to work independently and as part of a team
Preferred Qualifications
- Previous help desk or customer support experience (including internships)
- Relevant IT certifications (e.g., CompTIA A )
- Korean-English bilingual ability is a plus
Physical Requirements
- Ability to lift and move equipment up to 30 lbs
- Ability to set up and relocate IT equipment (desktops, monitors, printers)
Benefits
- Group Health Insurance
- Employer Paid Life Insurance
- Paid Sick and Vacation Days
- 401K with matching
- Gym Support
- Lunch Support
- Employee Assistance Program
Salary : $23 - $29