What are the responsibilities and job description for the IT Support Specialist-Healthcare position at United Keetoowah Band Federal Corporation?
Job Summary
The Healthcare IT Support Specialist is responsible for providing technical support to employees by troubleshooting hardware, software, and network-related issues. The incumbent will assist in maintaining IT systems, responding to service requests, and ensuring smooth daily operations for the healthcare division of the UKB Federal Corporation. The ideal candidate is a problem solver with strong communication skills and a willingness to learn. This position reports to the IT Manager.
Hours for this position will be Monday through Friday 5am to 2pm.
Primary Responsibilities:
Technical Support & Troubleshooting
- Inspect, analyze, and troubleshoot systems and equipment.
- Repairing or replacing faulty equipment.
- Provide first-level technical support for hardware, software, and network issues.
- Respond to help desk tickets, emails, and phone inquiries in a timely manner.
- Order and set up hardware equipment for new hires.
- Install and configure software, hardware, and networks.
- Diagnose and resolve technical problems related to computers, printers, mobile devices, and other IT equipment.
- Repair or replace damaged hardware and rectify software issues.
- Assist in setting up new user accounts, email accounts, and software applications.
- Guide employees through basic troubleshooting steps and escalate complex issues when necessary.
System Maintenance & Setup
- Assist with installing, configuring, and updating operating systems and software used in a healthcare setting.
- Perform routine maintenance on computers, printers, and other IT devices.
- Support IT inventory management by tracking and maintaining equipment records.
- Assist in setting up and managing user permissions and security settings.
Network & Security Support
- Help troubleshoot connectivity issues related to Wi-Fi, LAN, and VPN.
- Support IT team in maintaining cybersecurity best practices.
- Ensure compliance with company IT policies and security guidelines.
Documentation & Training
- Document troubleshooting steps, solutions, and IT processes.
- Create user guides and training materials for common IT issues.
- Provide basic training and guidance to employees on IT best practices.
Required Qualifications:
Education & Certifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- IT certifications (CompTIA A , ITIL, or Microsoft certifications) are a plus but not required.
Skills & Competencies
- Basic knowledge of Windows, macOS, and common software applications (Microsoft Office, Google Workspace, etc.).
- Understanding of networking basics (IP addresses, routers, firewalls, etc.).
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to multitask and work under minimal supervision.
- Experience in a healthcare or related environment.
Work Environment:
- Office setting with occasional remote support responsibilities.
- May require occasional travel to different company locations for IT support.
- Some on-call or after-hours support may be required.
UKB and Tribal preference applies.
Job Type: Full-time
Pay: $44,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $44,000 - $75,000
