What are the responsibilities and job description for the Director HR Shared Services position at United Health Services?
Position Overview
The Director, HR Shared Services is a builder and operational leader responsible for establishing, standardizing, and continuously improving the HR service delivery infrastructure at United Health Services. This role provides strategic and day-to-day leadership across three interconnected functions: HR Connect (the enterprise employee and manager services team), HR Compliance, and HR Communications — including recruitment marketing.As a core member of the HR leadership team, the Director, HR Shared Services serves as the operational backbone of the HR function — ensuring that employees and leaders across all UHS campuses and care sites can access HR support that is consistent, responsive, accurate, and aligned to the UHS employee experience. This leader brings a builder's mindset: capable of designing infrastructure from the ground up, establishing service-level standards, and building a team culture grounded in customer service, accountability, and continuous improvement.
The Director also serves as a key partner in UHS's HR transformation journey — supporting Workday optimization, the development of self-service capabilities, and the evolution of HR service delivery toward a scalable, technology-enabled model that frees HR Business Partners and strategic HR leaders to focus on high-value work.
Primary Department, Division, or Unit:
UHS Human Resources
Primary Work Shift:
Day
Regular Scheduled Weekly Hours:
40
Compensation Range:
$59.58 - $89.38 per hour, depending on experience
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Education & Experience
Minimum Required:
- Bachelor's degree in Human Resources, Business Administration, Communications, or related field required.
- Minimum 8 years of progressive HR experience, with at least 4 years in a leadership role overseeing HR operations, shared services, or a comparable service delivery function.
- Demonstrated experience building or significantly improving an HR shared services or HR operations function — including SLA development, team design, and knowledge management.
Preferred:
- Master's degree (MBA, MHA, MS-HR, or equivalent) preferred.
- Healthcare or other regulated industry experience strongly preferred; familiarity with Joint Commission workforce standards, healthcare employment law, and clinical credentialing compliance a plus.
- Experience with HR communications, employer branding, or recruitment marketing strongly preferred.
License/Certifications:
Preferred:
- Proficiency with Workday HCM, particularly case management, HR Connect/help desk modules, and employee and manager self-service configuration and support.
- Experience developing or managing an HR knowledge base or policy library; familiarity with knowledge management best practices.
- Working knowledge of federal and state employment law, including FLSA, FMLA, ADA, EEOC regulations, and healthcare-specific workforce requirements.
- Demonstrated ability to develop and manage HR communications across multiple channels; strong writing and editing skills.
- Experience with recruitment marketing platforms, employer review sites (Glassdoor, really), career site management, and digital recruitment advertising preferred.
- Data fluency — ability to build, interpret, and present HR service delivery metrics, SLA dashboards, and compliance reports to HR and operational leadership.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
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Why You’ll Love Working at UHS
At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24 hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000 online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.