HR Shared Services Representative

Maintains the HRIS databases by entering and verifying new and existing employee job and benefit related information. Assists with various components of Health & Welfare administration, Retirement administration and general employment policy inquiries. Responsible for addressing a wide range of customer questions in a timely and complete manner. Maintains effective customer service skills in order to conform to service standards and measured goals.

Education and Experience:

• Associates Degree or equivalent experience
• Minimum 2 years related experience
  
  

Skills and Abilities:

• Thorough understanding of Microsoft Windows products, specifically Excel and Word.
• Possesses strong interpersonal and customer service skills and the ability to work well across teams. Communicates effectively with peers and management staff, vendors and employees.
• Requires strong organizational and time management skills.
• Multi-state knowledge of laws, regulatory requirements and compliance rules.
• Knowledge of Company policies/procedures and benefit packages or ability to learn.
  
  

Tasks Performed:

• 20% Review/complete new hire, termination and employee change events in Workday. Complete necessary steps outside the HRIS system as needed to ensure timeliness of processing including system access requests, exit paperwork, surveys and orientation scheduling.
• 20% Assists with benefits and retirement plans administration including enrollment, claims processing, billing reconciliation, wire transfers, COBRA administration, coordination with vendors, benefits communications, terminations, maintenance of benefit plans, 401(k) payouts, 401(k) loan processing, pension distributions and maintenance of retirement plans.
• 20% Provides assistance for employee benefits, compensation and employment policy and procedure inquiries by phone or email to ensure quick, equitable and courteous resolution. Escalates inquiries by phone or email to HR Shared Services Manager or business partners to ensure prompt resolution.
• 10% Payroll Batch processing and Review; biweekly timecard review/support.
• 10% Participates and coordinates special annual assignments as necessary to include but not limited to: Student Program, Health Fair, Audits, and regulatory reporting.
• 10% Prepares and distributes weekly, bi-weekly, monthly and quarterly reports for HR, third party vendors and leadership.
• 5% Other duties as assigned.
  
  

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs
  
  

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.
  
  

Benefits for Part-Time Employees Working 20 Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
  
  

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.
  
  

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.