(SFO) Full-Time Lead Dispatcher

KEY RESPONSIBILITIES:

• Make independent decisions on employee work assignments and locations based on operational needs.
• Direct employee work assignments in a professional and courteous manner.
• When operationally necessary, give ‘'direct order” to agents refusing an assignment while maintaining professionalism and remaining calm.
• Promptly receive and respond to telephone and radio calls in a professional and timely manner.
• Complete daily reporting thoroughly, accurately, and in a timely manner.
• Project a positive image while responding openly, honestly, and timely to inquires in a courteous manner.
• Perform other duties as required.
• Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.

REQUIREMENTS:

• Minimum of a high school diploma, GED or equivalent
• Ability to understand and communicate verbal and written instructions in English
• Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
• Must possess strong verbal and written communication skills
• Intermediate experience with MS Office Applications
• Must be 18 years of age or older
• Must be legally authorized to work in the United States
• Must pass pre-employment screenings
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must complete all training and maintain certification through employment
• Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid)

QUALIFICATIONS:

• Strong communication and interpersonal skills
• Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
• Organizational and planning skills
• Strong leadership skills with the ability to motivate and coach others
• Must be able to handle multiple situations simultaneously.
• Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
• Must be familiar with all FAA/TSA/Airline/Company regulations
• Previous airport and/or customer service experience preferred
• Previous radio/phone dispatch experience preferred
• Previous supervisory experience preferred

WHAT WE PROVIDE:

• Competitive benefits
• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family
• Career advancement opportunities

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.