What are the responsibilities and job description for the Help Desk Technician position at United Grain Corporation?
Job ID : 277011
## Description
For more than 55 years, United Grain Corporation (UGC) has ensured success for all by uniting our producers, suppliers, and customers to nourish the world safely and reliably. As the premier bulk grain exporter and supply chain management company, we deliver high-quality products to global customers, backed by superior service from our headquarters in Vancouver, Washington. Our Vancouver Export Terminal boasts the largest storage capacity on the U.S. West Coast, with additional grain terminals across Washington, Oregon, Idaho, Montana, and the Dakotas. We pride ourselves on the relationships we've forged throughout the years, which help ensure unwavering value for our community for decades to come. At United Grain, our employees are our most valuable asset and part of the UGC family. For more information, visit [www.unitedgrain.com](http://www.unitedgrain.com/){rel="nofollow"}.
**WHAT UGC CAN OFFER YOU IN THIS POSITION: HOURLY RATE: $26 - $38**
Benefits
----------------------------------- -----------------------------------
| - Medical, Dental (with | - Tuition Reimbursement |
| orthodontia), Vision | - Employee Discounts |
| - Life / AD&D, STD/LTD | - Wellness Program |
| Insurance-Employer Paid | - Recognition Programs |
| - 401K with generous company | - Inclusive, team-oriented, and |
| match | family-friendly culture |
| - Employee Assistance Program | |
| (EAP) | |
| - Paid Time off including | |
| Community Volunteer time and | |
| Holiday Pay | |
| | |
| | |
----------------------------------- -----------------------------------
## Qualifications
**[Required Education and Experience]{.underline}**
High school diploma or GED and three to five years of post-high school training or equivalent experience in a related field required.
A college or IT trade school degree is desired.
Proficiency in Microsoft 365 (M365) administration: Exchange Online, SharePoint, OneDrive, Teams and experience managing users, groups, and licenses in Microsoft Entra ID (formerly Azure AD).
Familiarity with on-premises Active Directory: user account creation, group policy management, OU structure.
A or comparable hardware certification is desired.
Must be self-motivated and able to work independently at times.
Enthusiastic to learn new skills and support unfamiliar technology quickly while providing excellent customer service to end users by patiently and calmly problem-solving and using analytical skills.
The ability to work in a hybrid environment, both onsite and remotely, as well as travel between locations, is needed.
Expressing or exchanging ideas in English by means of the spoken word and written format.
A ility to use sound judgement, discretion, and escalate issues, as appropriate to IT leadership.
Ability to protect confidential and proprietary information.
This job requires the ability to read and comprehend written and verbal operational and safety instructions and related rules, policies, and memos, and to communicate clearly with your employees.
Ability to
## Description
- United Grain Corporation **is looking for a skilled **Help Desk Technician** in our IT Department. This is a full-time hybrid role working on-site at our corporate office Mon, Tues, and Thurs. and remotely Wed and Fri. The Help Desk Technician is responsible for being the first point of contact for UGC staff seeking technical assistance. This role is responsible for providing technical support via phone, email, Teams, and in-person for all locations. This includes troubleshooting and resolving issues, interacting directly with the end user in meeting requests, help-desk tickets, training, monitoring, maintaining hardware and software functionality, and ensuring smooth day-to-day IT operations.
For more than 55 years, United Grain Corporation (UGC) has ensured success for all by uniting our producers, suppliers, and customers to nourish the world safely and reliably. As the premier bulk grain exporter and supply chain management company, we deliver high-quality products to global customers, backed by superior service from our headquarters in Vancouver, Washington. Our Vancouver Export Terminal boasts the largest storage capacity on the U.S. West Coast, with additional grain terminals across Washington, Oregon, Idaho, Montana, and the Dakotas. We pride ourselves on the relationships we've forged throughout the years, which help ensure unwavering value for our community for decades to come. At United Grain, our employees are our most valuable asset and part of the UGC family. For more information, visit [www.unitedgrain.com](http://www.unitedgrain.com/){rel="nofollow"}.
**WHAT UGC CAN OFFER YOU IN THIS POSITION: HOURLY RATE: $26 - $38**
Benefits
----------------------------------- -----------------------------------
| - Medical, Dental (with | - Tuition Reimbursement |
| orthodontia), Vision | - Employee Discounts |
| - Life / AD&D, STD/LTD | - Wellness Program |
| Insurance-Employer Paid | - Recognition Programs |
| - 401K with generous company | - Inclusive, team-oriented, and |
| match | family-friendly culture |
| - Employee Assistance Program | |
| (EAP) | |
| - Paid Time off including | |
| Community Volunteer time and | |
| Holiday Pay | |
| | |
| | |
----------------------------------- -----------------------------------
## Qualifications
**[Required Education and Experience]{.underline}**
High school diploma or GED and three to five years of post-high school training or equivalent experience in a related field required.
A college or IT trade school degree is desired.
Proficiency in Microsoft 365 (M365) administration: Exchange Online, SharePoint, OneDrive, Teams and experience managing users, groups, and licenses in Microsoft Entra ID (formerly Azure AD).
Familiarity with on-premises Active Directory: user account creation, group policy management, OU structure.
A or comparable hardware certification is desired.
Must be self-motivated and able to work independently at times.
Enthusiastic to learn new skills and support unfamiliar technology quickly while providing excellent customer service to end users by patiently and calmly problem-solving and using analytical skills.
The ability to work in a hybrid environment, both onsite and remotely, as well as travel between locations, is needed.
Expressing or exchanging ideas in English by means of the spoken word and written format.
A ility to use sound judgement, discretion, and escalate issues, as appropriate to IT leadership.
Ability to protect confidential and proprietary information.
This job requires the ability to read and comprehend written and verbal operational and safety instructions and related rules, policies, and memos, and to communicate clearly with your employees.
Ability to
Salary : $26 - $38
