What are the responsibilities and job description for the Technology Support Specialist I W-2 only position at United Global Technologies?
W-2 ONLY no sponsorship no subcontracting
Technology Support Specialist I
Duties: Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
•80% Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
•15% Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
•5% Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.
Skills: Required Skills and Abilities: Strong customer service skills. Good problem-solving skills. Able to provide technical advice, guidance, and informal training to customers using hardware and software programs. Understands basic technical problems and solutions in relation to the business environment.
Required Software and Other Tools: Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
Preferred Skills and Abilities: Understands the industry's business systems and processes.
Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center.
Keywords:
Education: Required Education: Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree.
Degree Equivalency: 2 years of job related work experience.
Required Work Experience: None
Preferred Work Experience: 1 year-technical call center experience.
Location:
I-20 @ Alpine Road,
Columbia, SC
C2 eligibility is required - Credit Check Required!
***Even though customer service skills are needed, there should be a strong background in technical support within their customer service experiences. Not customer service only.
Required Education: Bachelor's degree in Computer Science, Information Technology or job-related degree. OR an Associate Degree in Computer Science, Information Technology or other job related degree OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.
Required Work Experience: None.
Team Name: Technology Support Center
Standard 8 Hour Shift between 630am - 630pm. Flexibility is preferred for OT
Nice To Have:
• Citrix
• VPN
• Microsoft Products (Outlook, Teams)
Day To Day: Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve. May have an in-depth knowledge or experience in specific areas.
Soft Skills:
• Ability to multitask.
• Ability to troubleshoot
• Strong communication skills
The Team:
• Two Supervisors
• 17 technicians