Administrator, Senior System Support

Administrator, Senior System Support

Department: 27E Medicare Statistical Analysis Department System / Statistical Analytical Data Warehouse
Job Category: Information Systems
Job Title: Administrator, Senior System Support
Duties: Provide system/production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks.
•25% Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for moderate to complex system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
•25% Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
•15% Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved. May run necessary system backups.
•15% Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as need. Review and/or create documentation for accuracy, future problems, and company standards.
•15% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
•5% Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects.
Skills: Required Skills and Abilities: Comprehends data storage techniques, database philosophy, database management, and programming techniques. Strong understanding of the requirements for maintaining production systems and the effect of program changes. Understands how to use structured techniques in new program development. Strong understanding of development, quality assurance, and integration methodologies. Strong communication and interpersonal skills. Able to work well under pressure and as part of a team. Pays attention to detail.

Required Software and Other Tools: Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.
Keywords:
Education: Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree

Required Work Experience: 4 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.
Skills and Experience:
Patents: No
Publications: No
Veteran Status: No
# of Positions: 1

Location:
Columbia, SC
17 Technology Circle,

Schedule:
Start Date: 08/04/2025
Estimated End Date: 02/27/2026
Hours Per Week: 40.00
Hours Per Day: 8.00
Interview Notes: Dual Posting
Palmetto

******Note - USA residency requirement on background screening for this req. Contingent Personnel who are foreign nationals have resided in the US for at least three (3) of the last (5) years prior to assignment to Company's applicable government contract.****

Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree

Required Work Experience: 4 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.

Team Name: Statistical Analysis Data Warehouse (SADWH)

Onsite until trained, then 3 days a week onsite and as needed

Please hold off on sponsored candidates

Work Hours: M-F 9-5:30 - Occasional after hours and weekends to do maintenance outside of business hours.

Required Technologies: In addition to those listed in job description – DB2 UDB database management, Strong knowledge of RHEL and AIX operating systems, bash, ksh, devops, best practices, containerization, understand backup\restore\disaster recovery strategies

Nice To Have: OpenShift, IBM IIAS, Kubernetes, Python, GitHub, DB2 UDB architecture experience, cloud administration, Commvault, implementing STIG and/or equivalent security standards, user id management strategies, troubleshoot and resolve networking/firewall issues

Day To Day:
1. Support day-to-day operations – Work action requests from customers when assigned, install patches and upgrades, work assigned days as “Hot Seat” routing new customer requests to the team, participate in regular meetings and workgroups with the DBAs and data analytics staff
2. Participate in the modernization effort including implementing an IBM P10 data warehouse, moving from AIX servers to Linux, Implementing Python to replace SAS, Implementing new security measures and SSO, and implementing DevOps/DevSecOps

Not Looking For: Not looking for someone who has not had HANDS ON experience recently.

Soft Skills: Must have: ability to self-manage, lead projects, and train other team members. Looking for an entrepreneurial spirit; a true desire to make things better and more modern. An architect brain with experience and big ideas.

The Team: Our team is small – 14 people – and everyone works very well together. We have a mix of local and remote, but we meet on video (required) daily to maintain an in-person feeling. We are the systems and DBA part of a larger Medicare Statistical Analysis Department, but our data warehouse has grown to serve more than statistical analysis. We are in the middle of a large modernization effort that is replacing all of our systems over the course of two years.

Interview: In person for local candidates; otherwise, teams.