What are the responsibilities and job description for the Program Operations Coordinator position at United Global Technologies?
Program Operations Coordinator
United Global Technologies (UGT)
Location: Hybrid (Remote / Onsite in Chicago / On-Premises at Client Sites as Needed)
Employment Type: Full-Time, Contract
Overview
UGT is looking for a Program Operations Coordinator designed to seamlessly integrate site-level project execution with factory-level production and logistics operations. Our solution bridges operational silos by providing real-time coordination, information management, and closed-loop communication across all stakeholders.
This is a role that requires operational leadership, analytical thinking, and the ability to work across construction sites, factory operations, and program leadership. The ideal candidate will bring experience supporting large-scale logistics or infrastructure programs and will thrive in a hybrid work environment that includes remote, onsite (Chicago), and occasional on-premises client support.
Key Responsibilities
Program-Level Coordination and Operations
- Serve as the primary operational liaison working under the direction of the Lead Program Manager.
- Lead coordination of project activities between construction sites, factory operations, and program leadership.
- Manage daily operations of equipment logistics, maintaining accurate and validated tracking tools.
- Proactively identify and surface risks, dependencies, and process improvements to program leadership.
- Data Management and Reporting.
- Own and manage equipment tracking tools (Excel-based or equivalent).
- Collect, verify, and update project data daily from Project Managers, factory teams, and other stakeholders.
- Generate program reports and dashboards to support leadership decision-making.
- Analyze data trends to support forecasting, resource planning, and issue resolution.
- Communication and Stakeholder Engagement
- Drive closed-loop communication cycles across all program stakeholders.
- Manage the collection, routing, and tracking of Authorization to Ship (A2S) forms and related documentation.
- Coordinate and document stakeholder meetings, action items, and program updates.
- Represent UGT and support the Program Manager in cross-functional forums and high-visibility meetings.
- Field and Onsite Support
- Conduct periodic site visits to construction or client sites to validate field data and resolve logistics issues.
- Provide onsite support in Chicago 2–3 days per week or as requested.
- Lead onsite coordination activities in partnership with factory, site, and program teams.
Qualifications
- 5 years of experience in program operations, project management support, or program coordination roles.
- Background supporting complex programs involving equipment logistics, construction operations, datacenters, supply chain, or related infrastructure projects preferred.
- Advanced proficiency in Excel; experience with data visualization and reporting tools such as PowerBI and SharePoint.
- Strong leadership presence with the ability to represent program leadership and drive multi-stakeholder coordination.
- Excellent written and verbal communication skills; ability to synthesize and present complex information clearly.
- Flexible and adaptable to changing program needs; able to manage multiple priorities in a fast-paced environment.
- Willingness and ability to work in a hybrid model, including remote, onsite in Chicago, and on-premises at construction or client sites as required.
- U.S. work authorization required.
Why Join UGT?
- Opportunity to work on a high-impact program supporting a global leader in technology and infrastructure.
- Exposure to complex program operations and logistics.
- Dynamic, collaborative, and supportive work environment.
- Flexibility to work across multiple environments (remote, onsite, field-based).