What are the responsibilities and job description for the Service Technician position at United Flow Technologies (UFT)?
Peak Water Services is dedicated to providing the best water and wastewater treatment solutions for our customers. We provide quality products and services backed by experienced wastewater and water treatment professionals who will ensure you get the most out of your water treatment system. Our knowledgeable staff is available to answer any questions you may have about our services or product.
The Field Service Tech will assist customers and other employees by performing repairs, troubleshooting issues, evaluating and understanding their individual needs and formulating a plan to ensure they are met.
This role contains travel to job sites that are located in Idaho into neighboring states.
What you'll do:
Peak Water Services is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.
The Field Service Tech will assist customers and other employees by performing repairs, troubleshooting issues, evaluating and understanding their individual needs and formulating a plan to ensure they are met.
This role contains travel to job sites that are located in Idaho into neighboring states.
What you'll do:
- Serves existing accounts by analyzing customer or company needs; planning daily travel schedule for self and other field personnel; effective/efficient communication with management, support staff, and salespeople; resolving problems
- Establishes service by studying customer requirements; assigning human resources; ordering and gathering equipment and parts; troubleshooting and testing
- Maintains rapport with customers by examining complaints; identifying solutions and suggesting improved methods and techniques; recommending system improvements
- Projects and processes are typically unique and require problem-solving, research and critical thinking
- Ability and willingness to learn continuously through training and independently are essential for this position
- Make sure all company equipment is accounted for, operating correctly, and maintained in a proper manner by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs; and making sure all other employees follow the same instruction
- Document service actions by completing forms, reports, logs, and records
- Update job knowledge by participating in educational opportunities; reading professional publications
- All other job duties and responsibilities as determined by management
- Work Environment: Outside and exposed to the elements 80 % of the time. Very dirty, wet and/or dusty environments. Long drive times in all types of weather, with potential for multiple-day trips and extended standby time.
- High school diploma or equivalent required
- Must be able to use general business software (Microsoft Office, Google Docs, Excel, Adobe Acrobat) and hardware (smartphone/tablet, notebook computer, scanner, etc.)
- Small to Medium water and sewer utility systems knowledge, troubleshooting ability and equipment maintenance experience is preferred
- Able to obtain and maintain a DOT medical card and unrestricted driver’s license w/ acceptable MVR
Peak Water Services is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.