What are the responsibilities and job description for the Mortgage Support Servicing Specialist position at United Federal Credit Union?
Help Members Navigate Their Homeownership Journey
United Federal Credit Union is seeking a detail-oriented Mortgage Support Servicing Specialist to support mortgage servicing, escrow administration, construction loan servicing, and process improvement initiatives. In this role, you'll help ensure an exceptional member experience while supporting operational efficiency and regulatory compliance.
What You'll Do
Required
United Federal Credit Union is a place where you can discover how to grow professionally and lead with positivity. We value working as a team that understands, supports and provides opportunities for every level of employment.
When you join Team United, you become part of a workforce that strives every day to enhance our Members’ lives and better our communities by continuously improving and innovating the financial services experience.
EOE/Vets/Disability
United Federal Credit Union is seeking a detail-oriented Mortgage Support Servicing Specialist to support mortgage servicing, escrow administration, construction loan servicing, and process improvement initiatives. In this role, you'll help ensure an exceptional member experience while supporting operational efficiency and regulatory compliance.
What You'll Do
- Manage escrow, taxes, insurance, PMI, loan payoffs, and escrow analysis.
- Support construction loan administration, including draws , documentation, and timelines.
- Provide exceptional service to members, builders, and internal partners.
- Ensure compliance with mortgage servicing regulations and protect UFCU's lien position.
- Support system enhancements, workflow improvements, and operational projects.
Required
- High school diploma or equivalent.
- 2 years of mortgage servicing experience.
- Strong attention to detail, communication, and problem-solving skills.
- Proficiency with Microsoft Office and mortgage/banking systems.
- Construction lendin g or construction loan administration experience.
- Experience improving processes, systems, or workflows.
United Federal Credit Union is a place where you can discover how to grow professionally and lead with positivity. We value working as a team that understands, supports and provides opportunities for every level of employment.
When you join Team United, you become part of a workforce that strives every day to enhance our Members’ lives and better our communities by continuously improving and innovating the financial services experience.
EOE/Vets/Disability