What are the responsibilities and job description for the Banker/Member Service Advisor - Branch Float - Double R position at United Federal Credit Union?
Banker/Member Service Advisor (Branch Float)
Reno, NV | Double R Branch
At United Federal Credit Union, we're committed to helping our members achieve financial well-being through exceptional service, trusted advice, and personalized financial solutions. We're looking for a relationship-focused Banker (Branch Float) to support our Reno-area branches and deliver an outstanding member experience wherever they're needed.
About The Role
As a Banker (Branch Float), you'll build relationships with members, uncover financial needs, and recommend products and services that help them achieve their goals. This role combines sales, service, lending, and operational support while providing the flexibility to support multiple Reno locations. You'll play a key role in creating exceptional member experiences and helping the branch team achieve its goals.
What You'll Do
We're Looking For Someone Who Is
At United Federal Credit Union, you'll be part of a team that values service, integrity, collaboration, and professional growth. You'll have the opportunity to make a meaningful impact on members' financial lives while building your career in a supportive and community-focused environment.
EOE/Vets/Disability
Reno, NV | Double R Branch
At United Federal Credit Union, we're committed to helping our members achieve financial well-being through exceptional service, trusted advice, and personalized financial solutions. We're looking for a relationship-focused Banker (Branch Float) to support our Reno-area branches and deliver an outstanding member experience wherever they're needed.
About The Role
As a Banker (Branch Float), you'll build relationships with members, uncover financial needs, and recommend products and services that help them achieve their goals. This role combines sales, service, lending, and operational support while providing the flexibility to support multiple Reno locations. You'll play a key role in creating exceptional member experiences and helping the branch team achieve its goals.
What You'll Do
- Build meaningful relationships with members through exceptional service and financial guidance.
- Recommend and open deposit accounts, consumer loans, and digital banking solutions based on member needs.
- Gather information and complete loan applications while making recommendations within established lending guidelines.
- Serve as a trusted resource for member questions, account maintenance, and problem resolution.
- Maintain accurate documentation and records.
- Support branch operations, including teller transactions as needed.
- Stay current on products, services, procedures, and regulatory requirements through ongoing training.
- High school diploma or equivalent required; some college preferred.
- Two or more years of experience in sales, banking, financial services, or a related customer-focused role.
- Demonstrated success meeting sales, referral, or relationship-building goals.
- Strong communication, problem-solving, and relationship-building skills.
- Knowledge of lending principles and financial products preferred.
- NMLS registration required upon hire.
- Valid driver's license required.
- Ability to adapt quickly and provide exceptional service in a variety of branch environments.
We're Looking For Someone Who Is
- Member-focused and service-oriented
- Driven to achieve results
- Comfortable having financial conversations
- Adaptable and flexible
- Organized and able to manage multiple priorities
- A collaborative team player with a positive attitude
At United Federal Credit Union, you'll be part of a team that values service, integrity, collaboration, and professional growth. You'll have the opportunity to make a meaningful impact on members' financial lives while building your career in a supportive and community-focused environment.
EOE/Vets/Disability