What are the responsibilities and job description for the Furniture Service Technician (Road Tech) position at UNITED FACTORY FURNITURE CORP?
Description
Walker Furniture Cheyenne Warehouse
Job Title: Furniture Service Technician (Road Tech)
FLSA Status: Non-Exempt
Dept: Shop / Building Maintenance
Reports to: Shop Manager
Work for a well-established family-owned company that is rapidly expanding!
Summary: The position is responsible for providing professional on-site furniture service, repair, inspection, assembly, and warranty support at customer homes and commercial locations. This position requires travel within an assigned service area to diagnose and resolve furniture issues while delivering exceptional customer service and maintaining the highest standards of workmanship.
PRIMARY DUTIES AND RESPONSIBILITIES
- Diagnose product issues involving wood furniture, upholstery, leather, fabric, motion furniture, recliners, and case goods.
- Perform warranty and non-warranty repairs according to manufacturer and company standards.
- Repair or replace defective components, hardware, mechanisms, cushions, fabric, leather, and wood parts.
- Perform furniture touch-ups, wood finishing, color matching, scratch repair, and minor upholstery repairs.
- Assemble, disassemble, adjust, and level furniture as needed.
- Maintain accurate service documentation, including inspection reports, repair details, photographs, and customer acknowledgments.
- Communicate professionally with customers regarding repair procedures, product care, and service expectations.
- Coordinate with dispatch, customer service, warehouse personnel, and manufacturers regarding parts and follow-up service.
- Maintain inventory of repair parts, tools, and supplies in the service vehicle.
- Operate and maintain a company vehicle in a safe and professional manner.
- Follow all company safety policies and applicable OSHA regulations.
- Represent the company professionally and provide outstanding customer service during every service visit.
Requirements
- High school diploma or equivalent required.
- Previous experience in furniture repair, woodworking, upholstery, cabinetry, or a related mechanical service field preferred.
- Strong mechanical aptitude and troubleshooting skills.
- Working knowledge of furniture construction, reclining mechanisms, upholstery materials, and wood finishing techniques preferred.
- Ability to use hand tools, power tools, and repair equipment safely and effectively.
- Strong organizational, communication, and customer service skills.
- Basic computer or mobile device proficiency for completing electronic work orders.
- Valid driver's license with an acceptable driving record.
PHYSICAL DEMANDS
Lift, lower, push and pull all sizes of furniture up to and in excess of 100 lbs. Making repairs to furniture requires lifting, bending, kneeling, stooping and moving furniture items to accommodate the repairs. Work in residential, commercial, warehouse, and outdoor environments under varying conditions.
Walker Furniture offers Full-Time employment benefits such as:
- Paid vacation & sick time
- A comprehensive medical and dental plan
- Paid Holidays
- Generous employee discounts
- 401K Benefit with employer matching contributions