What are the responsibilities and job description for the Operations Manager position at United Employment Group, Inc.?
Overview
We’re seeking an Operations Manager to support the Branch Manager and help drive day-to-day performance. This role is ideal for an experienced salesperson who’s ready to step into leadership and take ownership of branch operations, customer experience, and process improvement.
What You’ll Do
- Oversee daily branch operations to ensure smooth workflow across sales, inventory, and customer service.
- Partner closely with the Branch Manager on planning, performance tracking, and team coordination.
- Use sales analytics to identify trends, gaps, and opportunities that improve margins, service levels, and overall branch results.
- Help refine and implement branch processes, sales strategies, and best practices.
- Support and mentor staff while modeling strong customer-facing behaviors.
- Maintain and strengthen relationships with contractors, builders, and long-standing accounts.
- Assist with forecasting, ordering, and inventory accuracy to reduce stockouts and improve turns.
- Step in on key customer issues, ensuring fast, professional resolutions that build loyalty.
- Contribute to hiring, onboarding, and training efforts as the team grows.
What We’re Looking For
- Experience in construction supply, building materials, or a related industry.
- Strong sales background with a solid grasp of account management and contractor relationships.
- Ability to interpret sales data and translate insights into action.
- Organized, process-minded, and able to drive consistency across the branch.
- Natural leadership traits — someone who others look to for guidance, support, and accountability.
- Excellent communication and relationship-building skills.
- Desire to grow into broader leadership roles within the branch and company.
Why This Role?
This is a great opportunity for a high-performing salesperson who wants to move into management. You’ll work directly alongside the Branch Manager, gain hands-on leadership experience, and help shape the overall success of the location.
