What are the responsibilities and job description for the Customer Service Representative position at United Electric Supply?
Customer Service Representative
Who We Are
United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.
Position Summary
We’re looking for an experienced receptionist to join our New Castle, DE Headquarters! The ideal candidate has experience with multi-line switchboards and is comfortable in a high-pressured, ever-changing environment.
Position Responsibilities:
- Greet visitors.
- Answer telephone calls (150 calls per day).
- Perform responsibilities with a high level of energy and professionalism.
- Scan vendor packing slips and attach to Purchase Orders daily. Ability to learn our ERP System (Eclipse).
- Completes special projects or supports as assigned.
- General administrative tasks (i.e. filing, scanning, data entry, and special projects).
- Order office/break room supplies.
- Responsible for cash reconciliation and deposit slips for bank.
- Perform other duties as obvious or assigned.
- Works closely with all internal departments, combining individual efforts to better serve the customer.
Commitment to Safety
- Adhere to all United Electric health, safety, and environmental policies.
- Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
- Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed.
- Support all United Electric health, safety, and environmental policies for all employees within your branch.
Qualifications:
- Must be able to work Monday through Friday 8am – 5pm
- High energy level
- Excellent interpersonal and communication skills.
- Professional phone manners
- Excellent organizational and time management skills
- Ability to work well under pressure
- Working knowledge of Microsoft Office (Word, Excel, Outlook)
- High School Diploma required
Compensation & Benefits
- Health, Dental, and Vision Insurance
- Disability Insurance and Life Insurance
- 401(K) and Stock Ownership
- Paid Vacation and holidays
- Educational Benefits
- Wellness Programs
- Work/Life Balance
- Eligible for Bonus
We are an equal employment opportunity employer.