What are the responsibilities and job description for the Client Services Manager position at United Electric Supply?
Client Services Manager
Who We Are
United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.
Position Summary
The Manager of Client Services leads a portfolio of high-impact field and value-added services that help electrical contractors build smarter and end users operate more efficiently. This role owns the strategy, performance, and P&L for On-Site Construction Services, Prefabrication and Custom Products, Customer Training, End-User Storeroom Management (VMI), and Project Advanced Logistics.
Ideal candidates have real-world contractor or construction services experience, understand jobsite and prefabrication workflows, and know how to turn operational expertise into scalable services that deliver measurable value.
Position Responsibilities
- Lead, coach, and develop managers and supervisors. Build a talent pipeline for field services, prefabrication, and project execution roles. Reinforce United’s employee-owner culture.
- Build an integrated workflow for project execution that combines prefabricated items, staged/kitted materials, and jobsite deployment via trailers, job boxes, and carts for pipe, wire, and light fixtures. Coordinate with customer project managers to customize offerings based on the specific logistical needs of the project. Participate in key customer meetings and jobsite walk-throughs.
- Oversee the logistics, deployment, replenishment, tracking, and retrieval of onsite assets including trailers, job boxes, and carts for pipe, wire, and lighting fixtures.
- Manage production planning, scheduling, labor allocation, quality assurance, and on-time delivery performance of United’s Custom Products Group.
- Drive continuous improvement (lean principles) and margin performance while maintaining safety and quality.
- Set direction, goals, and performance metrics across all assigned functions (safety, quality, on-time delivery, asset utilization, gross margin, labor productivity, customer satisfaction).
- Lead our Vendor Managed Inventory (VMI) operations for end-user storerooms, ensuring reliable replenishment, accurate inventory, and strong service experience. This will include utilizing technology and the evaluation/development of efficient processes.
- Oversee our Customer Training Services strategy including curriculum development and delivery formats (in-person, virtual, onsite).
- Collaborate with sales and marketing to develop a go-to-market strategy to expand utilization of United’s Client Services.
This is a Safety Sensitive Position
- May be required to operate powered industrial trucks.
- Must be able to lift 50 lbs. several times a day, bend, twist, and climb.
Commitment to Safety
- Adhere to all United Electric health, safety, and environmental policies.
- Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
- Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed.
- Support all United Electric health, safety, and environmental policies for all employees within your branch.
Qualifications
- 5 years of progressive leadership experience
- Proven ability to lead, coach, and develop managers and supervisors
- Strong working knowledge of electrical construction workflows
- Experience overseeing multi-function operations
- Demonstrated success designing and implementing scalable processes
- Operational excellence mindset
- Strong commercial and financial acumen
- Experience managing logistics-heavy operations
- Comfort engaging directly with customers
- Technology-enabled operator
- Excellent communication and cross-functional collaboration skills
- Strong commitment to safety, quality, and customer experience
Compensation & Benefits
- Health, Dental, and Vision Insurance
- Disability Insurance and Life Insurance
- 401(K) and Stock Ownership
- Paid Vacation and holidays
- Educational Benefits
- Wellness Programs
- Work/Life Balance
- Eligible for Bonus
We are an equal employment opportunity employer.