Counter Manager

Counter Manager, Kovalsky Carr

Who We Are

Kovalsky-Carr Electric Supply Co. has been a trusted electrical distributor since 1921. Acquired by United Electric Supply Co., in 2024, we are 100% employee-owned and pride ourselves on delivering outstanding customer service to the commercial, residential and industrial industries. Headquartered in New Castle, Delaware, United Electric Supply offers a range of products and services including lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical, and energy solutions. 

Position Summary

Engage with our counter employee-owners to drive sales and profitability while providing exceptional customer service. Responsible for supporting, coaching, and guiding individuals through our Sales Trainee Program and growth within the organization.

Position Responsibilities: 

• Responsible for the continuing education of all counter personnel, both internal and external.
  • Review and improve operating policies and procedures. Ensure proper implementation and maintenance of approved changes.
  • Recommend changes for staff members regarding employment, performance ratings, salary changes, promotions, transfers, and terminations.
  • Resolve personnel issues.
  • Support and guide direct reports in more complex phases of their training.
  • Operate within the limits of the annual budget that is composed.
• Optimize sales and service efforts by ensuring inventory replenishment and stock cart levels of counter area is correct.
• Assist and coach individuals in our Sales Trainee Program.
• Meet with manufacturing representatives to discuss new products, promotions, displays, and employee training.
• Exemplify and drive proactive sales efforts with counter employees and hold them accountable to their goal.
• Conduct monthly employee sales reviews.
• Effectively communicate with appropriate internal departments all counter sales events, specials, and promotions.
• Provide exceptional service to all customers regarding pricing, orders, and information about products on their accounts.
• Work closely with internal departments, as needed, on special job bids from customers.
• Maintain 24-hour emergency call list and counter mailing lists.
• Provide customer training that qualifies to earn Continuing Education Units toward their annual goals.
• Reconciliation of cash drawer.
• Assist with cycle counting efforts at the branch.
• Perform other duties as obvious or assigned.

This is a Safety Sensitive Position

• May be required to operate powered industrial trucks.
• Must be able to lift 50 lbs. several times a day, bend, twist, and climb.

Commitment to Safety

• Adhere to all United Electric health, safety, and environmental policies.
• Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
• Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed.
• Support all United Electric health, safety, and environmental policies for all employees within your branch.

Qualifications

• Excellent interpersonal and communication skills – both written and verbal.
• Ability to effectively handle multiple tasks and collaborate within a multi-functional team.
• Detail oriented, organized, consistent and tenacious.
• A team player – work together with others to accomplish common goals of company.
• Organized with strong time management skills.
• Self-motivated and self-starter.
• Ability to learn our ERP system
• Minimum High School Diploma.
• Customer Service Training/Experience is preferred
• Lead/Management experience preferred
• Industry product knowledge beneficial

Compensation & Benefits

We are an equal employment opportunity employer.