What are the responsibilities and job description for the Loan Servicing Specialist II position at UNITED COMMUNITY BANK?
About the Role:
As a Loan Servicing Specialist II, you will perform complex and non-routine administrative tasks, exercising significant judgment and discretion. You will support a single team within Loan Operations, ensuring loan boarding packages are input into the core system according to bank, regulatory, and investor guidelines.
What You’ll Do:
- Gather, interpret, and transcribe complex and non-standard information to ensure loan boarding packages are accurate.
- Review documents such as loan approval forms, appraisals, title work, insurance, and other requirements to perfect our collateral position.
- Process complex and non-standard boarding requests, perform Quality Assurance reviews, and complete complex loan research and maintenance requests.
- Assist Account Officers with loan booking and maintenance questions.
- Provide exceptional customer service by responding to requests and issues accurately and timely.
- Meet performance standards of established production and quality metrics.
- Adhere to corporate policies and procedures.
What We’re Looking For:
Experience:
- Minimum three years of experience in a Loan Operations/Loan Processing environment or related role.
Education:
- College degree preferred.
Required Skills:
- Detailed knowledge of Retail and Commercial loan documentation requirements.
- Knowledge of federal and state regulatory requirements.
- Advanced communication and organizational skills.
- Familiarity with LAS and Loan Document platforms.
- Proficient in Microsoft Excel and Word.
- Participation in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences.
Preferred Skills:
- Experience with complex and non-standard administrative tasks.
- Strong judgment and discretion in task performance.
Summary:
The Loan Operations Specialist will perform complex administrative tasks, ensuring compliance with bank, regulatory, and investor guidelines. This role requires advanced communication and organizational skills, detailed knowledge of loan documentation, and proficiency in relevant software platforms.
Position Type:
This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
