What are the responsibilities and job description for the HVAC Project Support Specialist position at United Better Homes?
About Us:
United Better Homes have been helping homeowners in New England make their homes more energy-efficient and comfortable for over 20 years. We specialize in solar, HVAC, windows, siding, roofing, and home efficiency upgrades — all under one trusted roof. Our team prides itself on professionalism, growth, and a 4.8-star Google rating built on customer satisfaction and team excellence.
Position Overview:
We are seeking a highly organized and detail-oriented HVAC Project Support Specialist to join our growing operations team. This role is key to keeping our HVAC department running smoothly — you’ll be the central hub for communication between customers, technicians, and management.
Responsibilities:
If you’re ready to grow your career in a fast-paced, team-oriented environment, apply today and become part of the United Better Homes family.
United Better Homes have been helping homeowners in New England make their homes more energy-efficient and comfortable for over 20 years. We specialize in solar, HVAC, windows, siding, roofing, and home efficiency upgrades — all under one trusted roof. Our team prides itself on professionalism, growth, and a 4.8-star Google rating built on customer satisfaction and team excellence.
Position Overview:
We are seeking a highly organized and detail-oriented HVAC Project Support Specialist to join our growing operations team. This role is key to keeping our HVAC department running smoothly — you’ll be the central hub for communication between customers, technicians, and management.
Responsibilities:
- Answer incoming customer calls and emails related to HVAC projects
- Schedule installations, maintenance visits, and service calls
- Pull and track HVAC permits with local building departments
- Prepare and send customer invoices and ensure timely payments
- Maintain organized project files, ensuring all documentation is up to date
- Communicate with technicians to confirm job readiness and timelines
- Assist in coordinating materials, inspections, and follow-ups
- Provide excellent customer service throughout each project phase
- 2 years of office or project coordination experience (HVAC or construction preferred)
- Strong communication and multitasking skills
- Proficient with Microsoft Office and CRM software (experience with ServiceTitan or similar a plus)
- Ability to read or interpret basic HVAC or construction documents (training provided)
- Reliable, organized, and customer-focused
- Competitive pay based on experience
- Paid time off and holidays
- Career growth opportunities within a growing company
- A positive, supportive team environment
If you’re ready to grow your career in a fast-paced, team-oriented environment, apply today and become part of the United Better Homes family.
