Bodily Injury Claims Supervisor

Company Overview

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Bodily Injury Claims Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region and active Adjusters License required.

SCOPE:

As a Bodily Injury Claims Supervisor, you will be overseeing Bodily Injury/Underinsured Motorist claims operations. You will provide leadership and aid in the professional development and training of BI/UM specialists who have accountability for claims in multiple jurisdictions. You will also conduct quantitative/qualitative analysis of loss data, providing insight into claim disposition strategies. The BI Claims Supervisor will play a critical role in ensuring the fair and efficient handling of bodily injury claims while providing exceptional customer service to claimants.

DUTIES:

• Oversee the pre-suit claims process from initial report to resolution, ensuring accurate documentation, proper investigation, and timely communication with claimants, policyholders, and other stakeholders
• Review complex or high-value bodily injury claims to assess liability, coverage, and damages.
• Collaborate with adjusters to ensure proper investigation, evaluation, and negotiation techniques are applied to achieve fair claim resolutions. Answering any technical questions for adjusters
• Analyze claims data to identify trends, patterns, and opportunities for process improvement
• Generate and present regular reports to management, highlighting key performance indicators, challenges, and proposed solutions
• Review new suits and prepares them for transfer to defense counsel
• Reviews and re-evaluates injury claims upon receipt of new information
• Logs in time demands and monitors for responses
• Approves any coverage denials; signs coverage disclosure letters for BI/UM claims
• Responds to Civil Remedy Notices
• Compiles monthly figures and reports to senior management
• Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  
  

EDUCATION:

• Minimum 3 years handling and/or supervising Texas Bodily Injury Claims required
• Bachelor’s degree in a related field, or equivalent combination of education and experience
• CPCU (Chartered Property Casualty Underwriter) or AIC a strong plus
• Active Adjusters License
  
  

SKILLS & EXPERIENCE:

• Proven team leadership and Supervisory Experience
• Extensive knowledge and experience of claims operations, procedures, and practices, particularly in the BI/UM market.
• Prior experience handling bodily injury claims in Texas, with a strong understanding of state-specific laws and claims procedures
• Must be familiar with regulations at the federal, state, and local levels
• Must be able to communicate effectively both verbally and in writing with strong analytical and presentation skills.
• Proficiency in Word, Excel, Windows–based applications, and internet usage.
• Strong customer focus.
  
  

BENEFITS:

• 401(k) Retirement Savings Plan with employer match
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Short Term and Long-Term Disability
  
  

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.