What are the responsibilities and job description for the Manager - Quality position at United Airlines?
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
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United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities :
As a Quality Engineer Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QE Engineers. You’ll directly supervise onsite and offshore Quality engineering professionals and ensure they are managing and owning deliverables. In this role you’ll have accountability governing quality efforts on multiple projects and / or a large programs that consists of multiple testing tracks is a must. You’ll work closely with application teams and leadership to influence best quality practices and drive TMMi test maturity.
- Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams
- Offer creative solutions to solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities etc.
- Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology
- Develop and implement strategies to improve QE practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling)
- Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments
- Accountable for overseeing quality efforts on multiple projects and / or a large program that consists of multiple testing tracks and applications
- Research and resolve people and project issues; provide recommendations; escalate to senior management as needed
