Account Manager - Customer Relationship Management

Account Manager (Client Relationship Management)

Unitec Distribution Systems – Westminster, MD

Compensation: $55,000 – $73,000 annually depending on experience and qualifications

Unitec Distribution Systems is seeking a highly motivated, service-driven Account Manager (Client Relationship Management) to join our team in Westminster, Maryland.

Our Account Managers serve as the primary relationship manager for our clients, ensuring their needs are met while coordinating with internal teams to deliver exceptional service and solutions.

This role is ideal for professionals with experience in Account Management, Client Services, Customer Success, or Client Relationship Management.

Minimum qualifications include:

• 2 years of Account Management or Client Service experience
• Strong Microsoft Office skills, particularly Excel
• Ability to manage multiple client requests with strong attention to detail
• Excellent communication and relationship-building skills

Unitec offers a rewarding and fun opportunity to work independently while collaborating with a team focused on one common goal — thrilled clients and staff.

About Unitec Distribution Systems

Unitec Distribution Systems is a growing uniform supplier based in Westminster, Maryland. We provide customized uniform programs and distribution solutions to organizations across the country and take pride in delivering exceptional service to our clients.

Our team works collaboratively to ensure our clients receive reliable support, creative solutions, and a consistently positive experience.

What You'll Be Doing

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong, long-term relationships with clients
• Understand client needs and provide solutions that support their uniform programs

Account Coordination

• Act as the liaison between clients and internal teams to ensure timely and successful delivery of services
• Manage multiple projects and requests while maintaining strong attention to detail
• Source products and help configure new accounts within our proprietary web-based software system

Customer Support

• Resolve customer inquiries and issues quickly and professionally
• Assist clients through email, phone calls, online presentations, and virtual meetings
• Identify opportunities to improve service and enhance the client experience

Operational Support

• Maintain accurate records and account information within internal systems
• Utilize Microsoft Office tools, particularly Excel, to manage client data and requests
• Take ownership of new requests and initiatives that add value to our clients and organization

What Success Looks Like in This Role

Successful Account Managers at Unitec are organized, proactive communicators who take ownership of their client relationships.

In this role, you will thrive if you enjoy:

• Building long-term client relationships based on trust and responsiveness
• Managing multiple requests and projects while maintaining strong attention to detail
• Solving problems quickly and creatively for clients
• Working collaboratively with internal teams to deliver great outcomes
• Taking initiative and ownership of your accounts

If you enjoy helping clients succeed and being the person clients rely on, you will likely thrive in this role.

What We're Looking For

• Minimum 2 years of experience in Account Management, Client Services, or Customer Success
• Strong proficiency with Microsoft Office, particularly Excel
• Comfortable learning and working within internal software systems
• Proven ability to manage multiple priorities and projects simultaneously
• Strong attention to detail and commitment to deadlines
• Excellent verbal and written communication skills
• Ability to build rapport and long-term relationships with clients
• Strong problem-solving skills
• Ability to prioritize competing tasks in a fast-paced environment
• Team-oriented mindset with a collaborative work style

Why Work for Unitec

• Competitive salary
• Exceptional benefits package
• Paid time off
• Health and dental plan
• Employer matched 401(k) / Simple plan
• Collaborative team environment
• A fun culture where work-life balance is valued

Our Culture

At Unitec, we believe great client service starts with respect, professionalism, and teamwork.

We value team members who:

• Support their colleagues and work collaboratively
• Take ownership of challenges and focus on solutions
• Communicate openly and professionally
• Contribute to a positive and respectful work environment

We are proud of a culture built on mutual trust, accountability, and shared success, and we look for people who want to contribute to that kind of workplace.

Pay: $54,000.00 - $73,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• How comfortable are you use Microsoft Excel in your daily work? Is it (a) Beginner, (b) Intermediate or (c) Advanced?
• Briefly describe how you stay organized when managing multiple client requests at the same time.

Experience:

• Account Management or Client Service: 2 years (Required)

Ability to Commute:

• Westminster, MD 21157 (Required)

Work Location: In person

Salary : $54,000 - $73,000