What are the responsibilities and job description for the Field Engineer Support position at Unisys Corporation?
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: , , ,
What success looks like in this role:
* May function as team or site leader providing direction to other technicians * Performs server and storage break and fix. * Provides support for Enterprise products * Desk side support specialist * Provides support for enterprise storage products * Supports Networking products - including Cisco certification requirements * Provides support for Payment systems products and Unisys core-CMOS products * May have project management responsibilities for smaller projects * Possesses other, high skilled, specialized technical skills. * Provides support for software, hardware and networking support for desktops, laptops and servers * Provides maintenance and support on legacy products * Installs and maintains PCs and associated software, networks, servers and peripherals * Performs installs, moves, adds and changes as required * Tests and certifies PCs, networks, servers and client approved applications * Provides follow-up on problems or escalation. * Maintains a high degree of professionalism in actions, demeanor and dress. * Ensures customer satisfaction throughout the service delivery transaction * Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system *Perform IMAC and exposure to project management * Support Unisys Legacy products
You will be successful in this role if you have:
* High school degree required * 2-4 years of hands-on technical experience * Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience. *Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience * Active directory/exchange server and operating systems knowledge * A certification a plus * Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training * Knowledge of client specific internal procedures and service delivery requirements. * Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems * Ability to test and certify mainframes and/or servers with associated peripherals * using mechanical capability and an understanding of ESD procedures * Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage. *Police or criminal background verification may be required
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity