Client Manager - Personal Lines

A Day in The Life

• Responsible for servicing an assigned book of business which varies based upon client needs, account complexity, and client structure.

• Serves as the main point of contact for all existing clients, centers of influence and assigned book of business; responds to all service requests inclusive of billing inquires and coverage options.

• Ensures all client service needs are delivered in a timely and professional manner throughout the year by responding to requests as submitted in accordance to agency standards.

• Maintains accurate account files, records, and documentation in accordance with the agency standards; confirms in writing all relevant contacts, communication, suggestions, advice, etc., with clients, carriers and other applicable parties and attaches documentation into the agency management system.

• Prepares and submits policy change requests to carriers and/or the assigned Client Service Administrator, documenting the activity in the agency management system.

• Monitors the status of change requests, reviews policy documents for accuracy, and ensures the timely delivery of change documents to clients.

• Makes recommendations to prospects and current clients to update and enhance policy contracts through an annual insurance review process; reviews may be conducted via email, phone or in person with or without the assigned relationship manager.

• Prepares Stewardship & Insurance Summary reports for clients in assigned book of business. 

• Maintains client relationships with assigned accounts and support retention ratio at or above the Personal Risk agency standard.

• Performs all phases of renewal and remarket processing including the preparation of applications, negotiation with underwriters, obtaining quotes, creating proposals, monitoring status, and follows up to delivery of policy documents to client.

• Identifies and processes coverage enhancements and cross-sales opportunities on an annual basis with assigned book of business.

• Resolves client and/or carrier accounting issues, collections, discrepancies, fee arrangements, and/or billing controversies.

• Serves the Practice Leader, Team Leader, Client Executive and Sales Executive staff in the development and implementation of the Oswald Companies client service deliverable for new and existing accounts; attends client meetings where necessary.

• Remains current with respect to industry updates, carrier appetites and underwriting capabilities to ensure optimal program placement and pricing negotiations for each client; stays proficient in the use of all carrier systems that relate to the assigned book of business.

• Maintains favorable and productive relationships with all underwriters in support of key carrier relationships to achieve best-in-class service for the client.

• Attains further education, coursework and skills development opportunities to obtain professional designations in the personal risk field of expertise.

What You’ll Need

• Exceptional organizational skills with ability to transition quickly from one project to another

• Ability to problem solve, think logically and work independently

• Works well under pressure and meets established deadlines

• Exceptional written and verbal communication

• Ability to think strategically and formulate an action plan based on a given set of facts

• Bachelor degree in Business Administration or Risk Management and 3 to 5 years or more of related experience or the equivalent combination of education and experience

• Prior Property & Casualty support experience

• Prior Property & Casualty client management experience

• Property & Casualty License

Who You Are

• Energetic and desire to learn new skills

• Ability to consistently demonstrate a positive attitude and lead by example

• Strong interpersonal skills with a collaborative approach

• Confident and self-motivated, with the ability to innovate and think creatively