Customer Success Specialist

🚀 Join the #1 Team in Shipping Solutions!

Our client MFM partners is looking to add to their excellent team

Take a look at the team and the amazing looking office you would be joining

Ready to grow your career and make every shipment count? As a Customer Success Specialist, you’ll be the go-to problem solver for our UPS and LTL customers while backing up an unstoppable sales team. If you’re the kind of person who thrives on helping others, staying organized, and making things happen—you’ll fit right in.

What You’ll Do

• Be the Fixer: Solve shipping challenges fast, keeping customers smiling and stress-free.
• Own the Details: Track shipments, manage claims, and follow up like a pro.
• Stay Tech-Savvy: Use our industry-leading tools to research and resolve shipping issues.
• Communicate Like a Champ: Keep both customers and teammates in the loop every step of the way.
• Be the Expert: Stay sharp on UPS and LTL policies (we’ll help you master the details!).

What You Bring

• Strong communication—both written 📝 and verbal 🎤
• A knack for solving problems under pressure
• A love of organization and getting things done right
• A genuine desire to help people
• High school diploma required (bonus points for logistics or customer service experience!)

Why Join Us

🌟 Industry Leader: We’re the #1 privately held LTL broker in the U.S. and the only nationwide UPS-authorized partner.

💼 Growth: Learn from the best and build skills that open tons of career doors.

👥 Team Spirit: Work with supportive teammates who’ve got your back.

💰 Comp & Benefits:

• $45,000 base salary
• Bonuses & commissions for hitting milestones
• 401(k) full health, dental, and vision coverage
• PTO so you can recharge

Ready to Deliver Greatness?

If you’re looking for a career that combines people skills, problem-solving, and growth potential—this is it. Apply today, and let’s make shipping smoother (and smarter) together.