Computer Call Center Angent

Overview

The Computer Call Center Agent is responsible for providing exceptional customer service and technical support to clients over the phone. This role requires clear communication, problem-solving abilities, and a strong understanding of computer systems and software to assist customers in resolving their technical issues efficiently and effectively.

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding computer software and hardware issues
• Diagnose and troubleshoot technical problems to provide effective solutions
• Maintain accurate records of customer interactions and technical issues in the CRM system
• Escalate unresolved issues to the appropriate technical team or department
• Guide customers through step-by-step solutions, ensuring a high level of satisfaction
• Participate in training sessions to stay updated on new products and services
• Follow up with customers to ensure the resolution of their issues and provide additional support as necessary
• Adhere to call center protocols and maintain a positive working relationship with team members

Minimum Requirements

• High school diploma or equivalent
• 1-2 years of experience in a customer service or call center role
• Basic understanding of computer hardware and software
• Ability to work flexible hours, including weekends and holidays

Preferred Requirements

• Associate's degree in Computer Science or a related field
• Previous experience in technical support or IT helpdesk
• Familiarity with networking concepts and protocols
• Experience with remote desktop support tools

Skills

• Excellent verbal and written communication skills
• Strong problem-solving abilities
• In-depth knowledge of computer systems and software applications
• Ability to work in a fast-paced environment
• Customer service orientation
• Technical troubleshooting skills
• Familiarity with CRM software and call center technologies
• Time management and organizational skills