What are the responsibilities and job description for the Payments Program Lead (Full-Time Or Consultant) position at Union?
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- Products
- For GuestsDrinks on tables faster than you can say “shots”
- For VenuesTools built to make bars more money
- Point of Sale
- Guest-Led Ordering
- Rewards
- Status - Loyalty Program
- Digital Menus
- Kitchen Display System
- Featured Brands
- Union Pocket – Handheld POS
- Union KitchenHub
- Waitlist
- AI Reporting
- 24/7 Customer Support
- For Beverage BrandsDrive distribution and market share with actionable on-premise insights
- Integrations
- Venue Spotlights
- Britannia Pub
- The Victory Tap
- Bouldin Acres
- The Tailor Shop
- Social Tap
- Irish Pub Kenneally’s
- Texas Arizona
- The Phoenix
- About
- Press Room
- Careers
- Refer Venue
- ISO Partnerships
- Integrations
- Newsletter
- OnPrem Insights
- Log In
- Schedule Demo
Log In
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Payments Program Lead (Full-time or Consultant)
Full Time
Austin Preferred
Job Description
About Union
Union exists to move hospitality forward so everyone wins: the operators who run the venues, the staff who bring them to life, the guests who fill them, and the brands that want to be part of it. We built the operating system that powers it all: a purpose-built POS platform for high-volume bars and restaurants, a consumer app that connects guests to the venues they love, and an advertising and data platform that puts brands in front of consumers at the exact moment they’re ready to spend. 1,500 venues. $2B in annual transactions. Millions of consumers. And a network that gets more valuable the more it grows. We’re not just running hospitality operations. We’re redefining what the hospitality experience looks like for everyone in the room.
The Role
Union is building out a comprehensive payments ecosystem to support its network of agents and venues, and the project has outgrown the capacity of the current team. We’re looking for an experienced payments leader, either as a consultant or as a full-time hire, to help define the plan and then drive it across the organization. This will be a large, high-visibility initiative internally, touching nearly every part of how Union’s agents and venues interact with payments.
Payments at Union is currently run by a small team. Support staff are being trained up gradually to help absorb some of the workload, but that effort has been slow going given everything else in flight. This role is intended to bring the structure, planning, and hands-on execution needed to move the project forward at the pace it demands.
Engagement Options
We’re flexible on how this person joins the project, and open to either:
- Consulting. Come in to assess the current state, build out the plans, and help implement them across the organization, working closely with the existing payments team.
- Manager of Payments (full-time). Join Union directly and own this initiative on an ongoing basis, building out the team and processes needed to run it long-term.
Agent training Train Union’s 1099 agents on payments processes and tools so they can sell and support with confidence.
Agent payouts Own how agents get paid on the payments side of their book.
Agent-facing payments portal Build and support the agent-facing views within the payments portal, covering onboarding and support.
Internal training Train Union’s onboarding, underwriting, and pricing teams, and likely additional teams as the project develops.
Risk and underwriting Own risk and underwriting for the payments program.
Support enablement Handle support asks and build ongoing support enablement as the program scales.
This is effectively about designing and running an entire payments ecosystem within Union, not a single isolated project, and additional work-streams will come up as the project matures.
What We’re Looking For
- Strong payments ecosystem experience, comfortable operating across both strategy and hands-on execution.
- Experience designing underwriting and risk processes.
- Experience training internal teams and driving organization-wide rollout.
- Experience standing up payments operations from a relatively early stage.
- Comfortable working cross-functionally with support, onboarding, and product teams.
- The payments ecosystem here is still being built, not inherited. Whoever takes this on shapes how it works.
- Union is Austin-rooted, moving fast, and serious about hospitality.
Think you could crush this role? Fill out the form below to send us a message with your resume attached or a link to your social media profile, and we will get back to you as soon as possible to set up a meeting with our team.
Full Name
Message
Upload Resume
Social Profile Link
Posted By
Becky Groffman
Product Manager
- August 19, 2026
Payments Program Lead (Full-time or Consultant)
Full Time
About Union
Union exists to move hospitality forward so everyone wins: the operators who run the venues, the staff who bring them to life, the guests who fill them, and the brands that want to be part of it. We built the operating system that powers it all: a purpose-built POS platform for high-volume bars and restaurants, a consumer app that connects guests to the venues they love, and an advertising and data platform that puts brands in front of consumers at the exact moment they’re ready to spend. 1,500 venues. $2B in annual transactions. Millions of consumers. And a network that gets more valuable the more it grows. We’re not just running hospitality operations. We’re redefining what the hospitality experience looks like for everyone in the room.
The Role
Union is building out a comprehensive payments ecosystem to support its network of agents and venues, and the project has outgrown the capacity of the current team. We’re looking for an experienced payments leader, either as a consultant or as a full-time hire, to help define the plan and then drive it across the organization. This will be a large, high-visibility initiative internally, touching nearly every part of how Union’s agents and venues interact with payments.
Payments at Union is currently run by a small team. Support staff are being trained up gradually to help absorb some of the workload, but that effort has been slow going given everything else in flight. This role is intended to bring the structure, planning, and hands-on execution needed to move the project forward at the pace it demands.
Engagement Options
We’re flexible on how this person joins the project, and open to either:
- Consulting. Come in to assess the current state, build out the plans, and help implement them across the organization, working closely with the existing payments team.
- Manager of Payments (full-time). Join Union directly and own this initiative on an ongoing basis, building out the team and processes needed to run it long-term.
- Strong payments ecosystem experience, comfortable operating across both strategy and hands-on execution.
- Experience designing underwriting and risk processes.
- Experience training internal teams and driving organization-wide rollout.
- Experience standing up payments operations from a relatively early stage.
- Comfortable working cross-functionally with support, onboarding, and product teams.
- The payments ecosystem here is still being built, not inherited. Whoever takes this on shapes how it works.
- Union is Austin-rooted, moving fast, and serious about hospitality.
Union exists to move hospitality forward so everyone wins: the operators who run the venues, the staff who bring them to life, the guests who fill them, and the brands that want to be part of it. We built the operating system that powers it all: a purpose-built POS platform for high-volume bars and restaurants, a consumer app that connects guests to the venues they love, and an advertising and data platform that puts brands in front of consumers at the exact moment they’re ready to spend. 1,500 venues. $2B in annual transactions. Millions of consumers. And a network that gets more valuable the more it grows. We’re not just running hospitality operations. We’re redefining what the hospitality experience looks like for everyone in the room.
The Role
Union is building out a comprehensive payments ecosystem to support its network of agents and venues, and the project has outgrown the capacity of the current team. We’re looking for an experienced payments leader, either as a consultant or as a full-time hire, to help define the plan and then drive it across the organization. This will be a large, high-visibility initiative internally, touching nearly every part of how Union’s agents and venues interact with payments.
Payments at Union is currently run by a small team. Support staff are being trained up gradually to help absorb some of the workload, but that effort has been slow going given everything else in flight. This role is intended to bring the structure, planning, and hands-on execution needed to move the project forward at the pace it demands.
Engagement Options
We’re flexible on how this person joins the project, and open to either:
- Consulting. Come in to assess the current state, build out the plans, and help implement them across the organization, working closely with the existing payments team.
- Manager of Payments (full-time). Join Union directly and own this initiative on an ongoing basis, building out the team and processes needed to run it long-term.
- Strong payments ecosystem experience, comfortable operating across both strategy and hands-on execution.
- Experience designing underwriting and risk processes.
- Experience training internal teams and driving organization-wide rollout.
- Experience standing up payments operations from a relatively early stage.
- Comfortable working cross-functionally with support, onboarding, and product teams.
- The payments ecosystem here is still being built, not inherited. Whoever takes this on shapes how it works.
- Union is Austin-rooted, moving fast, and serious about hospitality.
Think you could crush this role? Fill out the form below to send us a message with your resume attached or a link to your social media profile, and we will get back to you as soon as possible to set up a meeting with our team.
Full Name
Message
Upload Resume
Social Profile Link
Posted By
Becky Groffman
Product Manager
- August 19, 2026
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