Care Coordinator

TITLE: Care Coordinator

DEPARTMENT: Program   

REPORTS TO:  Manager

EMPLOYMENT STATUS: Temporary, Full Time      

REG HOURS WORKED: 40 hrs / Week, Non-exempt   

Location: Various Locations Across Los Angeles County (site-specific placement will be discussed upon hire)

Salary: $24.04

**This is a Temporary Assignment**

TEMPORARY EMPLOYEES Temporary employees are those employed to work seasonally, on special projects for short periods of time, or on a “fill-in” basis. These positions are not intended to be a part of continuing operations. A temporary employee will not change from temporary status to regular full-time or part-time status because the employee’s assignment is extended. An employee’s status only will change if the employee is advised of such a change, in writing, by USHS’s HRD. Unless otherwise required by applicable law, temporary employees are not eligible for Organization benefits, and temporary employees remain employed at will at all times.

POSITION OVERVIEW
We are seeking compassionate and organized Care Coordinators to join our team in providing comprehensive case management and support services to individuals experiencing or at risk of homelessness. The Care Coordinator plays a key role in helping clients access and navigate resources related to housing, physical and mental health, employment, and other social services. This position supports various interim and permanent supportive housing programs across the agency.

KEY RESPONSIBILITIES
Essential duties include, but are not limited to:

• Conduct timely assessments for new clients to identify housing, financial, medical, and psychosocial needs.

• Collaborate with clients and partner agencies to create and implement individualized service plans.

• Provide referrals and support to connect clients with appropriate internal and external services.

• Maintain clear, accurate, and timely case notes and client records in accordance with agency standards.

• Support site operations by coordinating intake flow, resident needs, and on-site services and events.

• Utilize motivational interviewing and strength-based approaches to build trust and encourage client progress.

• Administer and track standardized assessment tools such as the VISPDAT, coordinating appropriate referrals.

• Support a safe and welcoming environment for all residents, guests, and staff.

• Identify and address mental health and/or substance use concerns by facilitating referrals to appropriate services.

• Collaborate with program partners and participate in case conferencing and coordinated entry system (CES) meetings.

• Assess client readiness for employment and provide referrals to workforce development programs as appropriate.

• Assist with arranging transportation and other logistics to support client access to community resources.

• Complete required documentation and reporting in a timely and professional manner.

• Perform other duties as assigned to support program goals and client needs.

QUALIFICATIONS & REQUIREMENTS

• Familiarity with housing resources, public benefits, and service systems within Los Angeles County.

• Strong knowledge of case management practices, including trauma-informed care, harm reduction, and housing-first principles.

• Experience working with individuals experiencing homelessness and/or co-occurring mental health and substance use challenges.

• Proficiency in Microsoft Office and client data systems (e.g., HMIS).

• Excellent verbal and written communication skills.

• Detail-oriented, organized, and able to manage multiple priorities.

• Effective problem-solving and crisis intervention skills.

• Ability to work independently as well as collaboratively with a multidisciplinary team.

• Bilingual (English/Spanish) preferred.

• Must possess a valid California driver’s license and have reliable access to a registered vehicle.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Work may take place indoors and outdoors in varied conditions.

• May require standing, walking, bending, lifting up to 25 lbs., and extended computer use.

• Must be able to travel to off-site locations and community meetings.

• Potential exposure to individuals in crisis and to sensitive or confidential situations.