What are the responsibilities and job description for the Client Care Coordinator position at Krista Care LLC?
Description
We at Krista Care believe in a client first approach. We are looking for compassionate people to work with Krista Care. We are more than just a team as we treat each other as family. If you are looking for a company that will treat you like family, then Krista Care is for you!
The core of this position is the coordination of caregivers and client’s schedules, ensuring the client’s needs are met in a professional and timely manner. This position will also maintain employee records for compliance purposes, while working together with a small team.
Requirements
1 – Maintain Patient Assignment Lists
2 – Manage Administration records with all insurance carriers
3 – Guide and coach Caregivers on best practices
4 – Provide Performance Appraisals for Caregivers at specified intervals
5 – Assign the best Caregiver for each client, filling all open shifts, while provide consistent quality care, and providing reports to upper management.
6 – Oversee the following:
· Quality Insurance
· Inquiry Calls
· Assessments
· Performs annual performance reviews for office employees and/or caregivers
· Participate in on-call rotation to answer inbound calls
7 - Participate in hiring, coaching, and assessing the performance of administrative and direct care employees
8 – Develop, in collaboration with the CEO, a Marketing and Sales Plan to include strategies for maintaining and growing the local markets in the Los Angeles, San Bernardino County, Riverside County and Orange County
9 – Must have one year of Client Care Coordinator or office experience
10 – Bilingual in English/Spanish or Tagalog, Vietnamese, Cantonese, Mandarin languages
11 – 2 Year College Required/4 Year College Preferred
- 401(k
- Health insurance
- Paid time off