Learning Environments Services Specialist

This position reports to the Manager of Learning Environments and Event Support. This position will provide day-to-day office management of work orders for learning technology environment services. It also provides Tier I support of technologies within electronic classrooms and other Union facilities, as well as audio-visual (A/V) support for academic classes and special events. This position provides a wide range of services and support needs for the campus community. This is a full-time, 12-month, non-exempt position. Work hours will be arranged to meet needs, which include evening and weekends.

Position Title: Learning Environments Services Specialist

Pay Status and Classification: Non-exempt, Regular Full-time

Supervisor: Manager of Learning Environments and Event Support

Position Purpose: This position will provide day-to-day office management of work orders for learning technology environment services. It also provides Tier I support of technologies within electronic classrooms and other Union facilities, as well as audio-visual (A/V) support for academic classes and special events. This position provides a wide range of services and support needs for the campus community. This is a full-time, 12-month, non-exempt position. Work hours will be arranged to meet needs, which include evening and weekends.

Essential Responsibilities And Duties

• Provide Tier I support for campus-wide sound and video projection systems, electronic classrooms, and other facilities; train faculty/staff who need to use facilities; perform basic computer troubleshooting; reinstall operating systems and applications; set up computers in classrooms and labs.
• Manage the general maintenance, documentation, and regular inspection of electronic classrooms and other facilities.
• Support work with the Office of Special Events and Conferences to provide A/V equipment and planning for special events; also support work with outside vendors to provide services for campus special events.
• Coordinate delivery, setup, operation and retrieval of equipment for various locations on campus.
• Maintain inventory and organization of all A/V, computer equipment and peripherals, including a hardware database and asset management.
• Serve as a backup point of contact for Work Study students when the Learning Environments Services Coordinator is not present.
• Perform general office duties including data entry, filing, generating reports, meeting and greeting campus personnel.
• Assist with training and successful execution of video/web conferences.
• Digital media management and distribution, including audio and video recording for events and speakers, dubbing, editing, and posting online.
• Assist with audio and video recording of live events, with a knowledge of video editing software applications.
• Other related duties as assigned.
  
  

Qualifications

• Associate degree in Applied Sciences, Computer Information Systems, Communications, or Audio Production Technologies preferred.
• A minimum of 6 months hands-on experience with audio, video and projection systems; 1 years preferred.
• Knowledge of Windows and Apple operating systems; some understanding of networks and printers is desired.
• Proficiency with A/V and associated equipment (such as Crestron control systems) is desired.
• Experience with and knowledge of sound, lighting and video systems is desired.
• Work effectively in a service-oriented environment with a variety of people and disciplines in order to respond to help requests and escalate complex issues to a higher level position as needed.
• Ability to troubleshoot hardware and software systems to identify and resolve problems, restore service, and/or assure system integrity.
• Reliable and dependable in performing job-related tasks, finishing assigned tasks, meeting deadlines and appointments.
• Strong interpersonal, organizational, communication, and problem solving skills; ability to work independently and with others.
• Must be safety conscious and able to work with a diverse group of individuals.
  
  

Compensation:

The hourly rate for this position is $20.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.

Location: Schenectady, NY

We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.

We offer exceptional benefits including:

• Generous Vacation, Sick, and Personal Time
• Winter Recess Break in Addition to Paid Holidays (in accordance with policy)
• Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
• Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
• Employee Scholarships toward Certifications, Seminars, Training and Professional Development
• Pre and Post Tax participation in a 403(b) Retirement Plan
• Salary Continuation Program in the event of Disability
• Tuition programs
  
  

Background Checks: In accordance with our background check policy, finalists for hire will undergo a background check that includes education, employment, and criminal convictions.

E-Verify Participation: Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).