Front Desk Assistant - Part Time

Front Desk Assistant

Job Description

Position: Part-Time Front Desk Assistant

FLSA Status: Non-Exempt - hourly rate of $15–$17, based on experience. 12-15 hours/week

Reports to: Chief of staff

Purpose: Provide administrative and clerical support to the school's front office. This position serves as a primary point of contact for parents, students, staff, and visitors, helping maintain a welcoming, organized, and professional school environment. 

Major Duties and Responsibilities:

1. Greets and assists visitors, parents, students, and staff in a professional/courteous manner.
2. Answers, screens, and directs incoming telephone calls.
3. Responds to general inquiries and directs questions to the appropriate staff members.
4. Assists with visitor sign-in procedures and maintains accurate visitor records.
5. Assists with student check-in and check-out procedures.
6. Monitors the front office and helps ensure visitors follow school safety procedures.
7. Receives and distributes incoming mail, packages, and deliveries.
8. Assists with filing, copying, scanning, and other general clerical duties.
9. Enters and maintains information in computer systems and office records.
10. Receives messages and ensures they are communicated to the appropriate individuals.
11. Assists with distributing materials, forms, and other documents to students and staff.
12. Provides administrative support to school administrators and office personnel as needed.
13. Maintains an organized and professional front office and reception area.
14. Follows school policies and procedures regarding student safety, confidentiality, and visitor management.
15. Establishes and maintains cooperative working relationships with students, parents, staff, and visitors.
16. Demonstrates professionalism, sound judgment, and a positive attitude when handling questions and concerns.
17. Performs such other tasks and assumes responsibilities as may be assigned by the school administrator or supervisor.

Additional Expectations:

1. Ability to communicate effectively both orally and in writing.
2. Ability to establish and maintain effective working relationships with students, parents, staff, and visitors.
3. Ability to utilize positive human relations and customer service skills.
4. Skills in keyboarding with accuracy and at the speed necessary for the position.
5. Skills in operating a computer and using word processing, spreadsheet, email, and other office applications.
6. Knowledge of general office practices and procedures.
7. Ability to compile, organize, and maintain accurate information and records.
8. Ability to resolve routine problems using sound judgment.
9. Ability to maintain confidentiality in matters relating to students, staff, and school operations.
10. Ability to exercise initiative and work independently when appropriate.
11. Ability to organize and prioritize tasks while managing interruptions.
12. Ability to follow written and oral instructions.
13. Ability to remain calm, courteous, and professional in a busy school environment.
14. Ability to work cooperatively with others and demonstrate flexibility as needed.

Minimum Qualifications or Standards Required to Perform Essential Job Functions:

Physical Requirements: Position requires the ability to sit and stand for extended periods, move throughout the office and school as needed, and occasionally lift or move office supplies and materials.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. This includes providing information and directions to parents, students, staff, and visitors.

Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form and to handle routine office situations appropriately.

Verbal Aptitude: Requires the ability to record and deliver information, explain procedures, and follow written and oral instructions. Must be able to communicate effectively and efficiently in Standard English.

Numerical Aptitude: Requires the ability to perform basic mathematical calculations and accurately handle numerical information as needed.

Motor Coordination: Requires the ability to coordinate eyes and hands to operate a computer, keyboard, telephone, and other standard office equipment.

Interpersonal Temperament: Requires the ability to interact professionally and courteously with a variety of individuals, including students, parents, staff, and visitors. Must be adaptable and able to perform effectively under routine and moderately stressful conditions.

Physical Communication: Requires the ability to talk, write, and hear to communicate effectively with others and perform essential job functions.

Assessment: Performance of this job will be assessed in accordance with Union Academy's applicable employee evaluation procedures.

Salary : $15