Key Account Coordinator

Unilumin is a global leader in LED display, dedicated to delivering high-quality, innovative, and energy-efficient technologies. Headquartered in Shenzhen, China,with subsidiaries and service networks across more than 160 countries, Unilumin provides cutting-edge products and comprehensive solutions for a wide range of industries including sports, entertainment, retail, transportation, and smart cities.

As a publicly listed company, Unilumin is known for its innovation, quality manufacturing, and global service capabilities. Our technology has powered some of the world’s most iconic venues and events, and we continue to invest heavily in R&D to stay at the forefront of the LED display industry.

Job Responsibilities:

Sales Operations & Customer Support

• Prepare and submit accurate, timely quotes and proposals per company pricing guidelines and approval processes
• Serve as primary point of contact for routine customer inquiries on orders, delivery timelines, product specs and billing
• Manage order-related email responses
• Coordinate all aspects of sales cycle from lead qualification through order fulfillment and post-sales follow-up
• Manage demo requests end-to-end: schedule with Demo Team, coordinate equipment prep, shipping and return, track demo unit inventory
• Maintain and update customer records, sales activities and pipeline data in CRM with full accuracy delivery

Cross-Functional Collaboration

• Liaise with the US Finance department on invoicing, payment collections, credit applications, and expense reporting for the KA team
• Coordinate with the Warehouse team on inventory availability, order fulfillment, shipping logistics, and delivery confirmations
• Assist customers with shipping status updates and resolve urgent delivery issues
• Work closely with the Demo Team to ensure all customer demonstrations are properly prepared, staffed, and executed

• Communicate regularly with Unilumin's global NASS (Technical Support) team at headquarters to escalate technical issues, request product information, and coordinate engineering support for complex customer requirements
• Collaborate with third-party vendors and installation partners to ensure timely and successful project delivery

Administrative & Managerial Support

• Manage KA Sales Manager's calendar, schedule internal/external meetings and prepare meeting agendas/materials
• Compile sales reports, forecasts and performance metrics for management review
• Maintain forecast and opportunity pipeline data
• Process expense reports, travel arrangements and other administrative tasks for the KA team
• Assist in preparing sales presentations, proposals and contract documents
• Handle special projects and ad-hoc requests from KA Sales Manager and senior leadership

Qualifications:

• Bachelor’s degree in Business, International Trade, or related field
• 1–3 years of experience in sales operations or similar roles
• Exceptional verbal and written communication skills in English; ability to communicate effectively with customers, vendors, and internal stakeholders at all levels
• Outstanding organizational and time management skills with a proven ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment
• Strong attention to detail and accuracy in all work products
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and experience with CRM systems (Salesforce preferred)
• Ability to work independently with minimal supervision and take initiative to solve problems
• Strong interpersonal skills and ability to build and maintain positive working relationships
• Basic understanding of sales processes and business operations

Equal Employment Opportunity (EEO) Policy

The Company is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.