What are the responsibilities and job description for the IT Help Desk Analyst position at Unilock?
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Unilock has been North America's premier manufacturer of concrete paving stones and retaining walls for 50 years. Our Aurora, IL location is growing. Unilock facilities are safe, modern, and fully automated production facilities.
We are currently hiring for a Help Desk Analyst
What you’ll do
The Help Desk Analyst’s role provides vital support to Unilock’s employees and computer environment.
Duties and Responsibilities
- Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
- Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
- Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
- Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
- Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
- Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
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Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives
Skills and Requirements
- Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
- Thorough understanding and experience working with Active Directory and Microsoft Entra ID
- Thorough understanding and experience working with and supporting the Microsoft Office suite of software
- Ability to investigate, resolve, and escalate issues in a timely and professional manner
- Willingness to assist other departments quickly to resolve issues
- Certification by Microsoft and one or more Helpdesk certifications
Carry out other related duties as needed to meet departmental and organizational objectives
Salary Range - $60K - $70K annually (Based on Experience) with the potential to earn a yearly bonus
What we offer you
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- Health Benefits - Effective 1st of the month following start date
- 401k Matching (after a year)
- Life Insurance, HSA & FSA plans
- Well-being Support
- Charitable Contribution Matching
- Paid Time Off
- Year-End Company-wide closure/paid time off
Salary : $60,000 - $70,000