What are the responsibilities and job description for the Process Optimization Specialist, Projects position at Unilever?
Purpose of the Role
The Process Optimization Specialist, Projects will support process optimization initiatives with a focus on special projects across logistics operations. This role will assist in documenting processes, developing SOPs, and supporting execution of core operational activities to improve efficiency, standardization, and quality.
Key Responsibilities
Bonus: This position is bonus eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever Is An Equal Opportunity Employer/Protected Veterans/Persons With Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
The Process Optimization Specialist, Projects will support process optimization initiatives with a focus on special projects across logistics operations. This role will assist in documenting processes, developing SOPs, and supporting execution of core operational activities to improve efficiency, standardization, and quality.
Key Responsibilities
- Support special projects focused on improving process efficiency, standardization, and execution
- Assist with the development and updates to standard operating procedures (SOPs) using established frameworks, document end-to-end processes and system interactions
- Identify process gaps, defects, and improvement opportunities, and update documentation accordingly
- Manage exception handling, including resolution of data gaps and carrier-related inquiries (L1 support)
- Maintain and update rates to ensure accuracy and support post-auditor requests and urgent invoice verifications
- Monitor and track end-to-end (E2E) process flows and support non-match invoice processing
- Support development of training materials, data validation/reporting, and cross-functional collaboration to drive process improvements
- Bachelor’s degree required (Supply Chain, Operations, Business, or related field)
- 2 years of experience in logistics, supply chain, operations, or process improvement
- Interest in process optimization, automation, or continuous improvement initiatives
- Strong attention to detail with solid organizational and documentation skills
- Ability to translate processes into clear, structured documentation
- Analytical mindset with ability to identify inefficiencies and improvement opportunities
- Proficiency in Excel, PowerPoint, and basic process mapping tools
- Strong communication and collaboration skills
- Ability to work in a fast-paced, project-based environment
Bonus: This position is bonus eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever Is An Equal Opportunity Employer/Protected Veterans/Persons With Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
Salary : $71,400 - $107,200