Onsite Support Technician (Onsite - Bronx & New York, NY)

Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a part-time Onsite Support Technician. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. In this position, you will be responsible for providing support to hospital patient and staff customers ensuring our services meet or exceed their expectations.

With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records.

Schedule/Location(s)

• Monday, Wednesday & Thursday - 10am – 1pm or 1pm - 4 pm at Bronx Care (1650 Grand Concourse, Bronx, NY 10457)
• Friday & Sunday 12pm – 5pm at Mount Sinai Morningside (419 W 114th St, New York, NY 10025)

Primary Responsibilities

• Ensure that pCare’s technical requirements are followed and customer satisfaction is achieved for all aspects of the service
• Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace defective equipment as needed (tv, pillow speakers, phones)
• Process computer documentation as needed

Experience & Skills

• Exceptional customer service and communication skills.
• Be self-motivated and able to work independently in a fast-paced environment.
• Basic technical repair knowledge.
• Basic computer skills.
• Customer service experience (1 year plus is preferred).
• Ability to install a 32- inch TV on a mount

Required Qualifications

• High school diploma or equivalent.
• Ability to travel to and work onsite at hospitals.
• Must be able to lift 50 lbs. and climb a 6-foot ladder.
• Prior practice with using hand tools
• Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination.
• Must have a valid driver's license and clean driving record.

What We Offer

• Competitive employee benefits package*
• Medical, Dental and Vision Insurance Plan options.
• Pet Insurance Plan.
• 401k Plan with Employer Match.
• Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave.
• Employee Assistance Program (EAP).
• Employee Referral Bonus Program.
• Career development and potential for advancement opportunities.
• Performance bonuses.
• Employee Recognition Rewards Program.

*Benefits package will depend on your position, location and other eligibility requirements.

About Uniguest
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.