What are the responsibilities and job description for the Resolution Specialist position at UnifyCX?
UnifyCX is looking for extraordinary Resolution Specialists to join our motivated and ambitious team in San Antonio, Texas.
Base Pay: $19.50/hr
Additional Benefits: UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
Schedule: 10:00 AM - 7:00 PM CST, Monday - Friday.
Location: UnifyCX Office, 11103 West Ave, San Antonio 78213.
Who You Are
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.
Base Pay: $19.50/hr
Additional Benefits: UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
Schedule: 10:00 AM - 7:00 PM CST, Monday - Friday.
Location: UnifyCX Office, 11103 West Ave, San Antonio 78213.
Who You Are
- A track record of success in customer resolution or dispute management.
- Exceptional written and verbal communication skills with a talent for active listening.
- Strong organizational skills, the ability to multitask, and a drive for achieving goals.
- A positive attitude, team-oriented mindset, and the ability to work independently when needed.
- Familiarity with Microsoft Office Suite and a knack for learning new tools quickly.
- Claims experience in the insurance industry (preferred but not required).
- Take ownership of appeals and claims, investigating and analyzing each case to determine the best path forward.
- Communicate policy guidelines and decisions to customers with clarity, empathy, and professionalism.
- Collaborate with the team to resolve complex cases and maintain seamless case management.
- Balance customer satisfaction with policy compliance, ensuring a fair resolution for all.
- Maintain accuracy, attention to detail, and a strong sense of urgency to meet deadlines.
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.
Salary : $20