What are the responsibilities and job description for the Resolution Specialist - Fixed Weekends Off position at UnifyCX?
UnifyCX is looking for extraordinary Resolution Specialists to join our motivated and ambitious team in San Antonio, Texas.
Base Pay: $19.50/hr
Additional Benefits: UnifyCX offers a comprehensive benefits package that includes health, life, vision, and dental insurance, as well as a 4% max matching 401K, and other financial opportunity options.
Schedule: 10:00 AM - 7:00 PM CST, Monday - Friday.
Location: UnifyCX Office, 11103 West Ave, San Antonio 78213.
Who You Are:
- A track record of success in customer resolution or dispute management.
- Exceptional written and verbal communication skills with a talent for active listening.
- Strong organizational skills, the ability to multitask, and a drive for achieving goals.
- A positive attitude, team-oriented mindset, and the ability to work independently when needed.
- Familiarity with Microsoft Office Suite and a knack for learning new tools quickly.
- Claims experience in the insurance industry (preferred but not required).
What Will You Do?
- Take ownership of appeals and claims, investigating and analyzing each case to determine the best path forward.
- Communicate policy guidelines and decisions to customers with clarity, empathy, and professionalism.
- Collaborate with the team to resolve complex cases and maintain seamless case management.
- Balance customer satisfaction with policy compliance, ensuring a fair resolution for all.
- Maintain accuracy, attention to detail, and a strong sense of urgency to meet deadlines.
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.
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