What are the responsibilities and job description for the Logistics Coordinator position at Unified Logistic Services Inc.?
Unified Logistic Services is an established transportation and logistics company specializing in Final Mile LTL (Less-Than-Truckload) distribution and delivery services. For more than 20 years, we have supported the movement of commercial freight by providing reliable final-mile delivery, pickup, warehousing, and transportation solutions.
As we expand our operations into Central Florida with our new Lakeland facility, we are building a strong team of experienced logistics professionals who understand the fast-paced trucking and freight industry.
We are currently seeking an experienced Customer Service Representative to support our Lakeland operation.
About the Position
This is a hands-on transportation customer service position. You will be responsible for helping manage shipments from the time freight enters our operation through final delivery.
You will work closely with customers, drivers, dispatchers, warehouse personnel, and management to make sure deliveries are scheduled, shipments are tracked, and customers receive accurate and timely information.
Primary Responsibilities
Contact customers to schedule and confirm delivery appointments
Coordinate delivery dates and appointment windows
Provide daily support to drivers and dispatch
Track and trace shipments throughout the delivery process
Monitor shipments from arrival through final delivery
Provide customers with shipment and delivery status updates
Communicate with drivers regarding appointments, delivery issues, and customer requirements
Research delayed, missed, or undelivered shipments
Assist with delivery exceptions and service issues
Maintain accurate shipment notes and information in our transportation system
Work closely with warehouse and dispatch teams to resolve freight issues
Provide professional and responsive customer service
Qualifications
Previous logistics, LTL, trucking, freight, or transportation company experience is REQUIRED
Experience with delivery appointment scheduling and track & trace strongly preferred
Understanding of final-mile or LTL transportation operations is a plus
Strong customer service and communication skills
Comfortable communicating with drivers and customers throughout the day
Strong computer and data-entry skills
Excellent attention to detail and organization
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills
Dependable, punctual, and team-oriented
Schedule
Monday – Friday
Full-Time – 40 hours per week
What We’re Looking For
This is not a traditional call-center customer service position. We are looking for someone who understands transportation and knows that every shipment matters.
The right candidate will take ownership of shipments, stay ahead of potential problems, communicate effectively with our drivers and customers, and help ensure freight is delivered successfully and on time.
Job Type: Full-Time
Location: Lakeland, Florida
Industry: Transportation / Logistics / Final Mile LTL
Come grow with Unified Logistic Services as we expand our operations throughout Central Florida.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20