What are the responsibilities and job description for the Customer Service Representative position at Unified Disposal Partners?
Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. This position offers an exciting opportunity to develop your communication talents while contributing to a vibrant, customer-focused environment. The ideal candidate is proactive, detail-oriented, and passionate about delivering outstanding service through various communication channels.
Responsibilities
- Manage incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each caller feels valued and heard
- Provide comprehensive customer support by addressing inquiries, resolving issues, and offering product or service guidance
- Maintain accurate records through data entry, filing, and updating client information using productivity software such as Microsoft Office and spreadsheets
- Assist with office management tasks including calendar management, appointment scheduling, and correspondence handling
- Utilize computer skills to navigate client databases like QuickBooks and other office management tools efficiently
- Support front desk operations by greeting visitors, managing phone etiquette, and directing inquiries appropriately
- Perform clerical duties such as proofreading documents, organizing files, and managing office supplies to ensure smooth daily operations
Qualifications
- Proven experience in customer service or administrative roles with strong office management skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry processes
- Technical proficiency with computer literacy including typing speed, proofreading, and document formatting
- Experience working with multi-line phone systems and providing excellent phone communication with professional phone etiquette
- Bilingual abilities are highly desirable to serve diverse client needs effectively
- Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
- Previous experience with QuickBooks or similar accounting software is a plus
- Office experience including front desk responsibilities, clerical support, or personal assistant tasks is preferred
Join us to be part of a lively team where your organizational talents and customer support skills will shine! We’re committed to fostering an inclusive environment that values your contributions while offering opportunities for growth. All roles are paid positions designed to empower you to succeed in a vibrant workplace dedicated to exceptional service delivery.
Pay: $22.00 - $25.00 per hour
Work Location: In person
Salary : $22 - $25