What are the responsibilities and job description for the Technical Writer & Systems Documenter position at Unicity USA Inc?
About the Company
Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. For over 30 years, we have been dedicated to developing innovative, science-based products and programs that promote metabolic health and improve quality of life. Our person-to-person business model gives a personal touch to our growth, and we are looking for dedicated individuals to help us continue Making Life Better.
This is a on ON-SITE role
In addition to competitive pay we can offer:
- Heath, Dental, Vision, Life and other benefits that begin within a month
- Paid Parental Leave
- Generous vacation allowance in addition to company paid holidays
- 401(k) with company match
- Substantial company product allowance
- Reimbursement for internet, cell phone and gym/wellness activities
About the Role
You will take the lead on documenting Unicitys systems, ensuring our technical processes are clear, consistent, and easy for everyone to follow. That means interviewing engineers, analysts, and operators across time zones, then producing clear documentation that makes institutional knowledge transferable. This is a ground-floor role with direct exposure to global operations, technology infrastructure, and executive decision-making.
What You'll Do
- Interview technical and operational staff to extract undocumented processes, then write them up
- Build and maintain system architecture maps, data flow diagrams, and process documentation
- Document integrations, APIs, and internal tools in plain language and in technical detail
- Create SOPs for recurring operational workflows (finance, fulfillment, distributor ops, etc.)
- Maintain a living knowledge base that stays current as systems change
- Support the incoming Tech Lead with a clean inheritance package
What We're Looking For
- Excellent writer precise, economical, no fluff
- Naturally curious; asks good questions and listens carefully
- Comfortable with technical concepts even without deep engineering background
- Able to produce both executive summaries and detailed technical specs from the same source material
- Self-directed; can manage a documentation backlog without hand-holding
- Familiarity with tools like Notion, Confluence, Lucidchart, or similar
Nice to Have
- Exposure to software systems, APIs, or database concepts
- Experience with process mapping tools (draw.io, Miro, etc.)
- Background in business analysis or operations
Compensation
$60,000$90,000 depending on experience. On-site.
Salary : $60,000 - $90,000