What are the responsibilities and job description for the Customer Service Agent position at Unicity USA Inc?
About Unicity
Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. For over 30 years, we have been dedicated to developing innovative, science-based products and programs that promote metabolic health and improve quality of life. Our person-to-person business model gives a personal touch to our growth, and we are looking for dedicated individuals to help us continue Making Life Better.
Why Join Unicity?
We believe in taking care of our team so they can take care of our customers. In addition to a competitive hourly wage, we offer a robust benefits package:
- Health, dental, vision, and life insurance starting within your first month
- Paid parental leave
- Generous PTO plus company-paid holidays
- 401(k) with company match
- Substantial Unicity product allowance
- Reimbursement for internet, cell phone, and gym/wellness activities
The Role
We are looking for a Bilingual (English/Spanish) Customer Service Representative who is a fast learner and passionate about helping others. In this role, you will be the heartbeat of our customer experience, ensuring our members have the support and information they need to succeed in their wellness journeys.
Key Responsibilities
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Customer Support: Provide detailed product and service information while resolving inquiries efficiently.
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Account Management: Open and maintain customer accounts by accurately recording and updating information.
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Problem Solving: Identify the root cause of customer complaints, select the best solution, and follow up to ensure total satisfaction.
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Consultative Sales: Suggest additional products and services based on customer needs and questions.
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Reporting: Collect and analyze customer information to prepare reports and recommend improvements to management.
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Financial Processing: Maintain financial accounts by processing necessary customer adjustments.
Requirements
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Language: Native or professional fluency in both English and Spanish (Required).
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Experience: Prior experience in customer service is preferred.
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Skills: Must be a fast learner with strong communication skills.
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Presence: This is a 100% on-site position in Fort Lauderdale; remote work is not available.
Schedule
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We offer flexibility and will finalize the specific schedule based on candidate availability and company needs.