What are the responsibilities and job description for the Front of House Manager position at Under-Study?
Under-Study is open and already making its mark in Napa Valley—but we’re just getting started. Adjacent to PRESS and led by Chef Philip Tessier and Managing Partner Justin Williams, Under-Study is a new kind of marketplace: a café, butcher, wine shop, and bakery that’s redefining how guests connect with food and hospitality.
We are seeking a Front of House Manager to help us refine and elevate the guest experience as we continue to grow. This role is about more than overseeing daily service—you’ll be shaping the culture, leading a passionate team, and helping us establish Under-Study as a premier destination for locals and visitors alike.
Key Responsibilities
Guest Experience & Service
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Lead all front-of-house operations across café, butcher, wine, and coffee programs.
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Deliver warm, seamless service and ensure every guest feels welcomed and cared for.
Team Leadership
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Hire, train, and mentor service staff, cultivating a strong hospitality culture.
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Build schedules, conduct evaluations, and coach team members for continued growth.
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Inspire a collaborative, professional environment rooted in exceptional service.
Operations & Compliance
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Manage daily procedures including POS, cash handling, and opening/closing.
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Uphold cleanliness, safety, and compliance with health and alcohol service regulations.
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Maintain an inviting, polished atmosphere that reflects Under-Study’s ethos.
Sales, Inventory & Merchandising
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Support sales through thoughtful upselling and guest engagement.
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Help build our events, catering and culinary lab programs.
Qualifications
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2 years of hospitality or retail management experience.
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Strong knowledge of wine, coffee and service
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Excellent leadership, communication, and organizational skills.
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A genuine passion for creating meaningful guest experiences.
Physical Requirements
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Ability to stand, reach, squat, twist, and move for extended periods.
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Ability to lift up to 50 lbs.
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Available to work weekends and holidays
- While some evening shifts will be required for special events, this is primarily a daytime role, offering a balanced schedule for hospitality professionals.
Salary : $80,000 - $90,000