Director of Operations

About the Company

We are a rapidly growing organization operating in the equipment, service, and commercial operations space. The business supports contractors, field service professionals, and operational teams through a combination of sales, service, logistics, and customer support functions. The company is focused on scalable growth, operational discipline, and building high-performing local teams. Leadership is seeking an operator who can drive accountability, improve branch-level execution, and help elevate overall operational performance across the business.

About the Role

The Branch Manager is responsible for leading day-to-day operational performance across multiple business functions, including service, logistics, customer operations, sales support, and field execution. This is a hands-on leadership role focused on driving operational efficiency, improving customer experience, building strong teams, and creating accountability throughout the organization. The right person will combine strategic thinking with a willingness to operate at ground level when needed. This role is ideal for a leader who enjoys building structure, improving performance, and owning operational outcomes in a fast-moving growth environment.

Responsibilities

Operational Leadership

• Lead day-to-day operational execution across service, support, logistics, and customer-facing functions.
• Drive operational consistency, accountability, and performance across teams and locations.
• Monitor KPIs related to productivity, service delivery, customer satisfaction, utilization, and profitability.
• Identify operational bottlenecks and implement scalable solutions.
• Improve workflows, communication, and coordination across departments.
• Ensure operational alignment with company growth objectives and performance standards.

Financial & Performance Management

• Support operational budgeting, forecasting, and expense management.
• Review operational and financial metrics regularly to identify trends and opportunities.
• Drive margin improvement through operational discipline and efficiency.
• Assist leadership with reporting, forecasting, and performance planning initiatives.

Team Leadership & Development

• Recruit, onboard, develop, and retain high-performing team members.
• Establish clear expectations and performance accountability throughout the organization.
• Coach frontline leaders and managers to improve execution and communication.
• Foster a culture centered around ownership, urgency, professionalism, and customer experience.

Customer Experience & Execution

• Ensure customers receive a high-quality, consistent experience across all touchpoints.
• Support issue resolution and escalation management when required.
• Improve operational responsiveness, communication, and execution quality.
• Maintain high operational standards across facilities, equipment, and field operations.

Qualifications

• 5 years of operational leadership experience in construction, equipment, industrial services, home services, logistics, or related operational environments.
• Demonstrated experience managing operational performance and leading teams.
• Strong ability to drive accountability and execute in fast-paced environments.
• Comfortable reviewing KPIs, operational reporting, and financial performance metrics.
• Strong communication and leadership skills.
• Ability to balance strategic thinking with hands-on execution.
• Experience leading through growth, change, or operational transformation is highly preferred.

Pay range and compensation package

$115,000–$135,000 base salary performance-based bonus

Benefits package

• Leadership growth opportunity within a rapidly growing organization
• High-autonomy role with significant operational ownership

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.